Warehouse Specialist in Weston, FL at Royal Caribbean Cruises Ltd.

Date Posted: 11/14/2019

Job Snapshot

Job Description

Position Summary:

The luggage warehouse agent position requires the agents to pick up unclaimed baggage from the pier in a safe and speedy manner and transfer them to the warehouse using the company’s van. They are responsible for assisting the passengers in locating lost luggage. Warehouse agents will coordinate the return of lost luggage with external providers. Luggage warehouse agent is also required to resolve but is not limited to all customer related issues for lost and delayed luggage.  Communicate with the Ship, Airline, Hotel, Bus Company and any other transportation company involved in transporting the guest luggage.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to lift bags up to 100lbs, talk and hear. The employee is occasionally required to sit, stand and walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Essential Duties and Responsibilities:

  • The luggage agent position requires the agents to pick up lost luggage from the local piers, hotels and airports, transport them to the warehouse and try to reunite them with the guests.
  • Extensive communication with the Ship, Airline, Hotel, Bus Company and any other transportation company involved in transporting the guest luggage is required to resolve the guests issues.
  • Resolve inquiries from shipboard staff, guest/travel partner by phone or e-mail, to determine location of lost or delayed bags, providing appropriate responses and entering relevant data in department's databases.
  • Handle situations which may require adaptation of response, extensive research and advance problem solving based on customers information.
  • Examines pertinent information to determine accuracy of customer complaint and to determine responsibility of errors.  Notifies guests, travel partner and designated personnel of findings.
  • Taking ownership of all customer concerns regarding luggage and ensuring full resolution within departmental timelines.
  • Must be flexible to work various shifts including weekends and evenings to meet operational needs.
  • Must have some knowledge of the pier and ship operation of luggage handling.
  • Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.


Job Requirements

Q ualifications:

  • Bachelors degree (BA) preferred; or one to two years customer service and warehouse experience.
  • At least one year experience  with the company is a plus
  • MS Word, Windows and Excel knowledge required; 40 wpm required.
  • Must have a valid FL drivers license
  • Excellent interpersonal skills are a must
  • Excellent organizational skills
  • Strong analytical and problem solving skills are a must
  • Proficiency in Siebel and AS400
  • Excellent communication skills, both written and verbal

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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