POSITION SUMMARY:
The Trade Automation Specialist is responsible to support the developing and delivering automation training initiatives to travel agencies in North America with the objective to increase automation targets and adoption for sales and service.
The Trade Automation Specialist is accountable for increasing the overall percentage of trade bookings made through electronic distribution tools by developing Sales plans* to reduce calls into the call center for sales and service. The Specialist will work with the Sr. Web Analyst to develop reports by account to track performance, automation growth and training effectiveness based on pre-defined targets. The training programs consist of automation across a variety of booking tools such as Espresso, Sabre, Amadeus, Travel Port and third-party technology systems such as Revelex. The Specialist will review and monitor the success of the programs with an emphasis on results from training key accounts. The Specialist may support other training efforts including developing training material, and/or supporting various Sales events. Maintains relationships with the Trade, Sales team, and other departments to leverage efforts and costs as well as working in conjunction with various other training teams. This position has primary responsibility for managing key accounts with the objective to driver higher automation utilization across the various distribution systems. *(These strategies are collectively derived from corporate objectives and feedback from market intelligence, travel agent surveys, focus groups, sales feedback, customer support activity and ongoing review of metrics.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
Travel Required:
Certification:
KNOWLEDGE AND SKILLS:
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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