Ticketing & Tariff Analyst in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 6/19/2019

Job Snapshot

Job Description

POSITION SUMMARY:

The Ticketing & Tariff Analyst is responsible for analyzing, identifying and actioning all tickets with potential financial recovery.  This position is critical for the financial recovery of all open tickets that may represent up to 1M or more per year. This position is also responsible for identifying process gaps that cause service failures and financial loss for immediate correction. This role must be able to work within multiple GDS and be a subject matter expert in front and back office tools and processes. This role is also the main point of escalation for front line issues with ticketing and or pricing issues that require expertise in faring and possible communication and resolution with the airline vendor. ________________________________________
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Identifies, presents and implements process improvements to improve overall cost savings and efficiencies regarding issuance of airline tickets, exchanges and debit memos.
Analyze ticketing data for full financial recovery of all open tickets or gaps for financial recovery to the company
Oversees the dispute and payment of airline debit memos
Prepares reports to present management with status updates and ongoing development of business changes and/or gather data to validate needed changes.
Adapts to changing circumstances in the airline marketplace (lower contracted rates, airline strikes, possible airline related work stoppages, schedule changes, etc.) that may monetarily impact the ticket changes made by travel partners and/or direct guests.
Participates in special projects as assigned by Supervisor/Manager.
Performs other duties as required. 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management

Job Requirements

QUALIFICATIONS:
B.A. or B.S. degree preferred and or a combination or 5 plus years experience in the travel, airline industry required in ticketing and tariff

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KNOWLEDGE AND SKILLS:

Clear understanding of airline tariffs and fare rules required
Expert in GDS systems and formats (Amadeus, Sabre) required
Strong analytical and reporting skills required. 
Proficient in Excel, Word, Lotus Notes and Hyperion Excellent writing and verbal communication skills.
Strong customer service skills
Adaptable to changing business environment Excellent time management, organizational, interpersonal and communication skills (verbal and written) to interact with vendors, internal departments and management.
Must demonstrate high level of initiative, be self-motivated and disciplined

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc. The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 pounds.
May be required to work long hours and or non-business hours due to operational required support.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.
Ability to work remotely, be available 24x7 as needed to deal with travel crisis and be flexible to office location based on the demands of emergency travel support.

*It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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