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TEMP Care Team Specialist in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 1/29/2019

Job Snapshot

Job Description

Position Summary

Provides emotional, logistical support and assistance to our guests and crew following difficult circumstances encountered onboard and/or ashore, ensuring that affected persons feel represented in their care needs.



Career Snapshot

  • Provides emotional and logistical support to guests and crew encountering serious crisis events by phone.
  • Establishes contact with family members of injured/ affected persons and keeps them continually informed of medical status until they are sent home.
  • Arranges counselling services where necessary.
  • Acts as a facilitator between ship, guest, crew, family, port agent, travel insurance and medical facility.
  • Documents all necessary records, opens claims in relevant databases and approves authorized invoices in relation to managed cases.
  • In special circumstances, travels to a ship or port to provide direct assistance to crew, guest or family members during a crisis event.
  • Performs other duties as required.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Effectively present information to management, public groups, and/or boards of directors.
  • Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.



Job Requirements



  • Speak a second language fluently / and advanced English
  • BS preferred
  • Associates degree required
  • Minimum of 2 years of related experience and remotely support
  • Customer services training preferred


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