Specialist, Business Development (Bilingual in French) in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 6/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Summary:

This position is responsible for providing Strategic Account Managers (SAM¿s) and their respective assigned Travel Partners (TP¿s) and clients, support in all selling activities. The goal is to ensure satisfaction and operational excellence, which in turn leads to increasing revenue performance.¿

The Business Development Specialist (BDS) supports SAM¿s responsible for working with a varied account base to assist departments in meeting or exceeding corporate growth goals via service support, telephone and electronic sales.

Essential Duties and Responsibilities:

  • Supports selling activities including: (1) servicing any issues related to selling efforts raised by TPs, Clients, and SAM¿s, (2) generates selling opportunities, (3) assists all SAM¿s and TPs with strategic Sales & Marketing efforts.
  • Reviews and acts on sales calls and inquiries for the various sales functions/fields, and TP¿s. Leverages these interactions to create selling opportunities.
  • Calls TP¿s on behalf of the SAM¿s to assist in closing business, educate on the brand¿s products, promotions and selling tools; introduces and/or creates brand awareness and identifies/qualifies selling opportunities.
  • Uses sound and independent business judgment in the use of their individual Empowerment and Marketing dollars allocated to them.
  • Partners up with all SAM¿s in the coordination and execution of corporate team events, trade related events such as ship tours, FAM training functions, and Seminars at Sea.
  • Works within Sales and BDS team to ensure accessibility and understanding of corporate and brand policies, procedures and key selling attributes.
  • Works with TPs and SAMs to ensure Co-op marketing expenses are submitted timely and in accordance with established coop guidelines.
  • Networks and interacts with all relevant internal departments to act on requests and complete service resolution tasks.
  • Performs other duties as required.


Job Requirements


  • One to three years sales experience including cold calling is required.
  •  Associate or Bachelor a plus.
  • Travel industry experience preferred.
  • Excellent verbal and written communication skills.
  • Strong presentation skills. Negotiation skills desired. 
  • Language requirements: For the BDS that supports Canada, English (mandatory) and fully fluent in French Required
  • Ability to use advanced business and sales knowledge to make decisions.
  • Use of sound judgment is important.
  • Proficient in negotiation skills.
  • Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions.
  • Demonstrate the highest level of personal integrity.
  • Able to assume responsibility for personal and organizational results, and proactively develop greater results.
  • Proficient in financial and business skills.
  • Strong presentation and communication skills.
  • Ability to demonstrate confidence and credibility.
  • Ability to work well in a fast paced environment. 

    It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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