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Software Implementation Expert in Port of Miami at Royal Caribbean Cruises Ltd.

Date Posted: 3/28/2019

Job Snapshot

Job Description

Position Summary:

We are seeking a talent with strong Portfolio, Program and Project Management (PPM) Software implementation experience and Data Architecture knowledge. This position is a key responsibility in the Business Excellence team within our Newbuild and Innovation department at Royal Caribbean Cruises. Related core services provided by the Business Excellence Team are engineering, automation, governance and synchronization of business processes.
This lead position is responsible to manage the initial implementation and continuous improvement of PPM-Software and corresponding data. Partnering with the process engineering team, the Software Implementation Expert position will assist in automating our business processes allowing teams to build and innovate our products in the most efficient way.
The Software Implementation Expert handles the full project lifecycle, from requirements, design, development, and testing to go-live and support by working with our external partners and consultants. This position is a great opportunity to implement a holistic project and program management software solution, to automate processes and establish a data baseline for business intelligence. Software solutions are targeting the entire processes of ship building and refurbishment, technical naval solutions and land-based projects. Involving a variety of features such as Project, Program, and Portfolio Management, Design, Procurement, Supply Chain, Project development, planning and execution.


Essential Duties & Responsibilities:

  • Partner with Business Process Engineers and work with management, technical leads and team members to analyze, design and implement solutions to automate business processes and support business requirements.
  • Support PPM-Software identification and implementation
    Partner with IT team to identify infrastructure security and solutions requirements
  • Ensure policy and compliance are met by partnering with Business Process Governance team
  • Create detailed technical specifications and system integration requirements
  • Partner with Finance team to define, evaluate and manage business cases, project budgets and financial goals
  • Analyze, define, and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks and controls, and outputs
  • Perform system integrations and migrations of internal and external software solutions
  • Review, learn and understand assigned areas of functionality necessary to properly test solutions
  • Manage risk of implementation and maintenance of software solutions and licenses
  • Outline and manage timeline for implementation and/or enhancement of software solutions and ensure deadlines are met
  • Manage partners and consultants assigned to implementation projects for software solutions and ensure project success
  • Identification of customization needs and management of its implementation
  • Lead PPM-Software configuration and standardize process
  • Provide user training
  • Partner with key stakeholders to optimize and develop PPM-Software
    Be point-of-contact for PPM-Software provider


Job Requirements


  • Bachelor’s or Master’s Degree
  • At least 2 years of PPM-Software Technology Consulting or large-scale PPM-Software implementation, integration or business stakeholder experience
  • Minimum 5 years of experience in Data and Enterprise Architecture

Knowledge & Skills:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Proven experience in implementation of PPM-Software products
  • Profound knowledge of Solution Architecture, migration to cloud and road mapping
  • Profound knowledge in analyzing, designing and developing complex database solutions to achieve business requirements collaborating with Business Stakeholders
  • Proven experience with interacting with business stakeholders and translating functional requirements into technical requirements
  • Advanced knowledge of technology stacks and components such as Java, .NET, Web Services (SOAP/REST), relational databases (Oracle, MySQL, SQL Server), Javascript, HTML and CSS
  • Client/Stakeholder facing responsibilities, facilitating meetings
  • Advanced Project Management experience
  • Strong emphasis on implementation, achieving measurable results and inspiring managers and employees
  • Ability for methodical and academic approaches
  • Advanced analytical and structural skills
  • Excellent organizational and presentation skills
  • Ability to facilitate groups of stakeholders to arrive at conclusions and recommendations
  • Change Management skills

General Knowledge:

  • Profound knowledge in Microsoft Excel, Word and Power Point
  • Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management
  • Ability to work in a fast-paced environment with multiple projects and priorities



It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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