Senior Account Executive, Digital Marketing in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/26/2019

Job Description

POSITION SUMMARY:


The Sr. Account Executive, Digital Marketing is focused on improving the areas of the website that help a prospective guest make the decision to book a voyage, or voyage plus (plus includes pre/post land programs and air). They are responsible for the full end-to-end web journey as seen through the eyes of a prospective guest, owning the development of content and new functional experiences for voyage and land product pages, product search results page, discovery landing pages, and the booking engine.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Guide end-to-end deployment of promotions for cruise and land (from homepage hero to booking engine), and supporting global market promotions, and QA all promotions immediately following launch
  • Develop and deploy prospective guest optimization testing roadmap with agency and Excalibur teams, and communicating performance
  • Engage with strategic finance team to determine currency and language rollout plan in on search results, product pages, discovery landing pages, and booking engine
  • Develop ship landing pages for new builds, along with supporting teaser campaigns for new builds
  • Maintain existing brand discovery/informational pages tied to a prospective guests¿ web journey
  • Support brand awareness campaigns by developing new landing pages as needed
  • Support product releases including new deployments, redeployments, and new land programs
  • Partner with contact center to gather feedback and troubleshoot caller issues with website, and keep contact team¿s training on new web enhancements up to date
  • Monitor technical performance and troubleshooting prioritized defects and bugs with IT partners and agencies
  • Responsible for reporting on voyage and voyage plus web performance on a weekly, monthly, quarterly and year-end basis
  • Successfully transition and communicate new changes to prospective areas of website in partnership with Excalibur team

 

Job Requirements

QUALIFICATIONS:

  • Bachelor's Degree in Business, Marketing, or equivalent experience required.
  • Minimum of 5 years experience in Marketing or related field
  • Excellent problem-solving skills and ability to collaborate in a dynamic environment.
  • Significant digital marketing and/or marketing experience.
  • Great team player and communicator.  Experience working in collaborative environments leading cross-functional teams.
  • Experience managing agency relationships.
  • Upbeat, naturally positive outlook and demeanor.
  • Able to develop strong working relationships with internal peers, agency partners and management.
  • Strategic decision-making and analytical skills, ability to quickly synthesize data, identify implications and implement change.
  • Strong written and verbal communication skills.

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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