Receptionist in Springfield, OR at Royal Caribbean Cruises Ltd.

Date Posted: 10/31/2019

Job Snapshot

Job Description

Receptionist, Front Desk

Position Summary:

The role of Receptionist carries rotating responsibilities as Front Desk Receptionist and Phone Operator. As Front Desk Receptionist, the incumbent will greet visitors, including vendors, guests, job candidates, customers, and employees.  They will also ensure lobby is maintained orderly and comfortable for visitors.  As Phone Operator, the incumbent will receive and route a high volume of calls through the electric switchboard.  The incumbent will perform varied administrative duties as directed by the department Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:        

  • Greets all visitors, guests, and employees as they arrive.   
  • Secures taxi transportation for visitors, or employees (per management request) as needed.
  • Screen incoming calls and forward to extension, routes calls to the appropriate extensions, including calls for Executives. 
  • On a daily basis, reviews the summary of calls from the answering service and relays the message via email to the appropriate party.
  • Ensures all visitors register in the visitors' log and provides visitor's badge.  Announces guests. 
  • Monitors and issues Employee temporary badges.
  • Monitors to ensure only visitors are given access. Directing all employees to employee parking lots.  
  • Monitors the reception area for literature and tidiness to provide a welcoming atmosphere.  Reports to the Facilities Help Desk any items that need attention. 
  • Keeping inventory of the brand’s brochures, places orders as needed, receives and stores orders.  Makes sure the closet and cabinets where the brochures are kept are tidy and organized.
  • Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
  • Responsible for employee check distribution processes as directed by Human Resources.
  • Receives tracks and distributes all incoming and outgoing mail.

 

Job Requirements

QUALIFICATIONS:

  • Some college preferred; H.S. Grad required.
  • 2-3 years of experience as a receptionist or switchboard operator in a high volume corporate environment.  
  • KNOWLEDGE AND SKILLS
  • Strong communication skills ¿ oral and written
  • Excellent customer service skills
  • Type minimum 45 WPM with 90% accuracy
  • Ability to display a professional and friendly demeanor In difficult situations with tact, diplomacy, and remain poised and calm.
  • Ability to exercise good judgment; problem solving skills
  • Professional personal presentation
  • Knowledge of security processes and CPR certification preferred
  • Must be able to maintain strict confidentiality and discretion in dealing with issues of business & personal nature. 
  • Must be able to handle activities effectively under pressure & manage multiple tasks based on the defined deadlines. 
  • Experience in medium to large corporations desired.
  • Be able to pass a drug screen and extensive background check
  • Proficient in various administrative support skills
  • Strong interpersonal skills and organizational skills to interact with executives, peers and employees
  • Working knowledge of MS Suite and Outlook

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit during her eight-hour shift, and stand as needed to replenish company brochures, write, review and type emails, compile data, operate a computer.  The employee may move about the office complex, and may lift, push, pull or move 10-20 pounds. Visual requirements include distant color vision, and ability to adjust and focus

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

 

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