Project based - Crew Readiness in Manila at Royal Caribbean Group

Date Posted: 1/7/2021

Job Snapshot

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


Position Summary:

The Onboarding Associate will be responsible for all aspects for onboarding process. They must possess the efficiency and effectiveness to help the SHRSS talent acquisition team in all aspects of the recruitment and onboarding processes to achieve weekly/monthly/quarterly/annual goals.


Essential Duties and Responsibilities:


  • Provides timely and customer-focused service to new hires and internal customers
  • Ensures each new hire receives receive general orientation and the most positive and expeditious onboarding experience
  • Liaises with Recruitment, Crew assist, Schedulers, Visa team, Port Agents, School, Authorized Referral Sources and RCM when appropriate, to ensure hiring and scheduling needs are met in a timely manner
  • Validates and monitors all new hire documents before they join the ship and ensures all information is being updated in E1
  • Under the guidance of his/her team lead, ensures he/she has the latest information related to visas, medical, STCW and other formal requirements of shipboard roles
  • Works diligently to resolve all onboarding related situations and escalates any irregularities to the Lead, Talent Onboarding; consistently tries to increase efficiency and effectiveness
  • Performs all administrative and documentation tasks related to the onboarding of shipboard employees
  • Consistently meets the performance metrics set by the management team
  • Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools
  • Performs other duties as required. As needed, participates in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.


Job Requirements

Qualifications, Knowledge, and Skills:

  • Bachelor's degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
  • Minimum two years of recruitment/cruise industry experience; proven ability to source, interview, and screen candidates (including management candidates for senior positions) - preferably for shipboard positions
  • Minimum two years of administrative related experience. Previous experience in the cruise industry highly preferred
  • Strong Customer Service Orientation
  • Must be available to work a flexible work schedule (night shifts, as required)
  • Exceptional oral, written, and interpersonal communication skills in the English language


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