Product Develop Program Manager in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 8/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Summary:

The Program Manager PMO in Product Development is responsible for program management of strategic ship projects for Royal Caribbean International. Responsible for overseeing all day-to-day activities of a particular program and also for keeping a birds-eye view of the program operations. Consults with all project stakeholders (internal teams and contractors) to gather, analyze, and report data for recommended courses of action. Proactively strategize, lead, plan, and drive activities of the strategic projects to ensure project completion within prescribed time frame and budget. Function as an in-house process driver and enabler of a highly matrixed environment.  
Projects assigned are typically high priority, high profile, and multi-departmental initiatives for the organization and thus require continuous communication and interaction with the project team and department executives.  Manage all aspects of project planning, tracking, and status reporting. 

Essential Duties and Responsibilities:


  1. Responsible for the day-to-day administrative and reporting details of assigned projects. Advises the recommended course of action to the project team and contractors in outlining milestones, establishing work plans, responsibilities, scope and tracking routines. 
  2. Oversees the delivery of project management methods through a team of professionals, and provides adequate leadership to effectively manage the portfolio of projects.
  3. Utilizes project management tools and industrial engineering techniques to lead and oversee the maintenance of a portfolio of projects.
  4. Ability to develop a clear and detailed plan to ensure that a program is feasible and doesn’t veer off course, the Program Manager will need to have the skills to develop a step-by-step plan with well-defined tasks and to make sure the team stays on a timeline. 
  5. Leads in the study of operational needs and current operational performance to identify areas for improvement and efficiency on assigned project.
  6. Acts as the liaison between the Contractors and Royal Caribbean team, serving as the single point of contact for collecting and sharing requested information between parties. 
  7. Reviews status reports prepared by project personnel, modifies schedules or plans as required. 
  8. Reviews and organizes the communication of the project plan status on a regular basis to project stakeholders and core team. 
  9. Follow-up with team members to meet project deadlines and provide input on team member activities for schedule review process. 
  10. Oversees the coordination of major activities (meetings, workshops, charrettes) to ensure project progresses on schedule and accurately reflects current project status through regular updates of tasks and statuses.
  11. May need to provide support to the Land team on ad-hoc projects.
  12. Tracks progress of owner supply specification, requisition and procurement. Works with Financial Department to track the owner supply budget, cost control and reporting. 
  13. Leads and organizes team in development of monthly presentations for senior executives. Oversees preparation of project reports related to fleet mod / land projects for management, client, or others. 
  14. Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives.
  15. Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Up to 15% travel may be required


Job Requirements


  • Bachelor’s Degree with a concentration in Business Management, Industrial Engineering, Project Management, or related field.
  • Minimum of 5 years of related experience, with at least 2 years leading a team. 
  • Preferred: Master’s in Business Administration (MBA), Project Management Professional (PMP) certified or related training.
  • Cruise Line experience in New Building and/or Operations (preferred)

Knowledge and Skills:

  • Strong leadership skills and proven experience in leading a small team of professionals.
  • Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization essential.
  • Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management. 
  • Strong ability to manage clients and partners.  
  • Excellent organizational and presentation skills. 
  • Start-up mentality
  • Ability to clarify ambiguous situations and / or processes
  • Ability to multi-task in a fast-paced environment. 
  • Detail oriented with excellent analytical, financial and spreadsheet modeling skills.   
  • Must be familiar with the working drawing process inclusive of drawing, dimensioning and detailing deck plans, elevations, sections and details. Ability to understand and interpret architectural plans, sections, elevations, and details.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Software: Proficiency in MS Word, Excel, PowerPoint, Visio and Project required.
  • Internal Candidates:  Knowledge of CAR process: budget, approval, reconciliation, and reporting, AMOS, JDE, Smart View and Clarity.
  • Ability to read, analyze and interpret business periodicals, financial reports, legal documents, and government regulations.
  • Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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