Manager, Treasury Global Payments & Analysis in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 1/27/2020

Job Snapshot

Job Description

Position Summary:

This position will report to the Director of Financial Risk Management and will be primarily responsible for managing globally the acceptance of customer credit card and alternate payments.  Additionally, this position will lead technology initiatives to enhance the Treasury department's analytical and process capabilities.  Identifying and overseeing the implementation of cost and efficiency savings are a key responsibility of this position.  This position may also support the Director, Financial Risk Management and the VP and Treasurer with presentations, analyses and special projects.

Essential Duties & Responsibilities:

  • Manage global acceptance of credit cards and alternate payments from a Treasury perspective
  • Manage relations with card processors, networks and technology providers.  Negotiate new contracts and renewals of existing contracts and manage requests for proposals (RFPs).
  • Identify and execute opportunities to reduce costs and expand capabilities including new markets and payment methods.  Monitor competitor offerings and market developments worldwide.
  • Provide assistance to the cruise brands and IT functions for corporate initiatives relating to payment acceptance such as new business ventures or customer experiences.  Work with IT to support the design and evolution of the payments architecture.
  • Provide reporting and analytics around payment metrics such as volumes, costs and chargebacks, across various dimensions such as payment types, cruise brands and channels.  Manage creation of data warehouse and analytical tools in collaboration with internal, expert resources.
  • Assist with payment issues that may come up such as chargebacks and credit card holds.
  • Provide Treasury support for other card-related projects such as corporate purchase cards, co-branded cards and gift cards
  • Support Dynamic Currency Conversion program
  • Lead technology initiatives to enhance the Treasury department's analytical and process capabilities.
  • Propose and lead technology initiatives focused on enhancing the Treasury department's analytical and process capabilities, improving efficiency and reducing costs (where applicable).  Leverage internal IT experts on technologies such as PowerBI dashboards, data warehouses, robotic process automation, workflows, blockchain, machine learning and artificial intelligence.
  • Collaborate with the other Finance functions to ensure benefits of technology enhancements (whether ours or theirs) are shared and coordinated.
  • Ensure the department is well educated in regard to technology advancements in general and specifically as they pertain to Treasury functions. Identify resources (i.e., courses, articles, conferences, seminars, etc.) to ensure the continued development of the department's skill set.
  • Assist the Director, Financial Risk Management and the VP and Treasurer as needed with presentations, analyses and special projects.

Job Requirements


  • Bachelor's Degree.
  • MBA a plus.
  • Successful track record of accomplishments.

Knowledge and Skills:

  • Ability to understand and negotiate complex agreements.
  • Entrepreneurial drive to identify and implement opportunities in collaboration with other departments.
  • Quick learner with strong analytical skills.
  • Experience with emerging technologies or the ability to come up to speed on them quickly to work effectively with subject matter experts.
  • External focused: attuned to market trends globally.
  • Strong drive to learn and expand skill set.
  • Excellent verbal and written communication and interpersonal skills. 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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