Manager, Deployment & Itinerary Planning in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 8/1/2019

Job Snapshot

Job Description

Position Summary:


The Manager of Deployment and Itinerary Planning, as part of the Strategic Planning Team, is responsible for the development and refinement of Royal Caribbean and Celebrity Cruises unique portfolio of cruise products. This position will influence the strategic direction and financial performance of each brand through quantitative analysis and market research, creating new itineraries, partnering with global destinations, and continually improving the way we develop and manage new itinerary products. There will be significant exposure to senior management with the opportunity to work closely with Operations, Shore Ex, Marketing, Sales, Revenue Management, International and other departments within the Company.  Will also serve in a supporting role for sister brands in the organization. The Manager, Deployment Strategy Position, is a dynamic position which requires considerable expertise and breadth of skills and experience and plays a key role within the Deployment & Itinerary Planning team.  The Manager will develop and maintain financial analyses of greater complexity and other quantitative models to guide deployment decisions. Assignments within Deployment and Itinerary Planning will typically involve quantitative and qualitative analysis of a competitive situation, development of recommendations, and written and/or oral presentation of those recommendations to Senior Management.  The manager position will also be asked at times to lead and solely represent the department on various initiatives, projects, and meetings.

Essential Duties and Responsibilities:

  • Direct reporting & coaching a team of 3 analysts/senior analysts.
  • Create and assist in presenting business cases to support the strategic and tactical deployment decisions. Development of business cases typically involve quantitative and qualitative analysis of a competitive situation, development of recommendations, and written and/or oral presentation of those recommendations.
  • Provide high level and product level analysis and optimization of profitability and guest satisfaction impact on all future deployment decisions.
  • Research new destinations and itinerary options which support our brand specific strategic plans and utilize market research and guest feedback to maximize both market value and guest experience.
  • Support the creation of the detailed itineraries for each brand.
    Be aware of competitive product offerings and performance as well as macroeconomic and environmental factors impacting the cruise industry.
  • Liaise with ports, governments, and other stakeholders in destinations around the world to guide continual improvement in the quality of destinations we offer.
  • Key point of contact with departments throughout the organization to reach consensus on deployment recommendations for senior and executive management.
  • Develop, maintain, and enhance product-level profitability and guest satisfaction monitoring and forecasting models.
  • Review itinerary changes & seek approval of new itinerary products from various internal departments.
  • Oversee & review all charter quotes & itinerary proposals to ensure cost-based financial measures are accounted for and proposals are operationally feasible.
  • Ability to lead and solely represent the department on various initiatives, projects, and meetings.

 

Job Requirements

Qualifications:

  • Bachelor's degree (B.S.) or (BBA.) from a four-year college or university is required
  • MBA or Masters Degree strongly preferred
  • 5+ years cruise industry knowledge and experience preferred
  • Destination knowledge is preferred.

    Knowledge and Skills:
  • Pro-active mindset and attitude.
  • Must be able to think creatively.
  • Willingness to accept immediate project responsibility.
  • Outstanding organizational skills and attention to detail is absolutely required.
  • Demonstrated aptitude for problem solving and problem identification.
  • Ability to logically structure quantitative analysis of complex issues.
  • Ability to operate in a cross functional environment.
  • Excellent interpersonal skills, and demonstrated ability to work independently and use proper judgment.
  • Excellent written and verbal English language and overall communication.
  • Competency of computer systems and applications is essential, with an emphasis on the ability to access and manipulate data from a variety of sources.
  • Proficient Microsoft Office Skills: Excel (ability to perform pivots and vlookup), strong PowerPoint.
  • Knowledge of AS400 and Essbase preferred, but not required.
  • Brio On-Demand is required.
  • Ability to coach team members.

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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