Learning & Development AssistantTemp in Miramar, FL at Royal Caribbean Cruises Ltd.

Date Posted: 7/10/2019

Job Snapshot

Job Description

Learning Development Assistant Part Time-Temp

Position Summary

This is a temporary position that will help with the design and development of programs and course structure inside of the new Learning Management for all areas of Trade Support and Service, Royal Guest Experience, Consumer Outreach, One Touch Hospitality and the global markets.

Work closely with the Sr. Global Contact Center Training Developers to cross examine current curricula and course content to ensure that all data is being transferred into the new Learning Management System.

Will also work closely with the Sr. Global Contact Center Training Developers to create 360 Virtual tours for the Staterooms and Onboard venues.

Career Snapshot

  • Perform technical administration of the company Learning Management System, integrating courses and collaborating with our IT department to ensure optimal functionality.
  • Maintain strategic direction and vision for course development for training programs while enforcing course development standards.
  • Work with cross functional departments and external vendors to understand new products, programs and policies affect course structure inside of the learning management system.
  • Recommend learning strategies to Sr. Global Contact Center Training Developers to improve delivery of content and effectiveness of facilitators.
  • Provide feedback on issues identified through the Learning Management system and recommends solutions/actions to be taken.
  • Will create and update 360 Virtual tours for the Staterooms and Onboard venues. 8. Performs other duties as required.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
  • Employees will be required to perform other job-related duties assigned by their supervisor or management.


Job Requirements


  • Associates degree in Education, Instructional Design or other related field required, bachelors preferred
  • Excellent written and verbal communications skills, grammar, proofing, and editing skills.
  • Must be a highly-motivated and organized, self-starter who has strong attention to detail. Should effectively build relationships and encourage collaboration to create positive and significant outcomes.
  • Accepts accountability and manages execution of individual and project team results.
  • Knowledge of SharePoint, Learning Management Systems, 3dVista, Adobe Suite and Microsoft suite preferred.
  • The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc. The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 pounds.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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