Lead, Salesforce Analytics in Miami, FL at Royal Caribbean Cruises Ltd.

Lead, Salesforce Analytics

Great vacations begin with great employees! Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary

As part of the Sales Analytics team, your role will be primarily to provide support across multiples Sales areas with plenty of opportunity to lead projects and provide insights to the entire Sales organization. This role provides key support in the areas of Salesforce CRM, Operational Analytics, Sales forecast strategy, build, and execution, as well as reporting, data manipulation, and business analysis. In addition, the lead will work with our IT partners providing ongoing contributions to systems/database functionality, testing and validation across the Sales data footprint.

Career Snapshot

• Assumes leadership role in the oversight of Salesforce CRM Database, Dashboards, and Reporting.
• Leads projects to enhance Salesforce platform usability and engagement as well as make recommendations to leadership on ways to improve revenue performance as related to resulting enhancements.
• Work with Vendors and IT teams to generate Test Plans for CRM Implementation from a travel partner and customer data perspective as well as managing project deliverables from related vendors/partners.
• Works with Sales Support teams to support implementation of external data sources into the Salesforce environment to facilitate adoption and usability. 
• Leverages user/platform statistics to track, trend, and report on strategic user insights in order to guide leadership and training best practices.
• Reviews and make recommendations on trade campaign response analysis, including Co-Op Marketing, such as impact of campaigns on revenue, call volume, and other metrics.
• Supports design, build, and delivery of customized Sales Dashboards and Key Performance Indicators through Salesforce, Power BI, SQL Server, Hyperion, and SAS. Provides ongoing analytical support to all Sales business teams as required working closely with all stakeholders to provide organizational alignment.