Lead, Product Development in Miami, FL at Royal Caribbean Cruises Ltd. International

Date Posted: 1/5/2020

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Product Development Lead will assist in the implementation and execution of all new concepts, experiences, activities, dedicated spaces and programming.  This role will bring to life concepts and experiences that directly respond to consumer insights and define what is next in terms of the vacation experience while driving incremental profitability for the brand.

Reporting to the Senior Manager or Manager on the Product Development team, this person will support various strategic roll-out efforts on both new ship projects, fleet modernization ships during their dry dock, ship projects while in service.

This role will lead and support the elements of the guest experience, from brief, through design and execution. This person should leverage the approved concept briefs made and bring the visions to life staying true to the strategic goals and being mindful of onboard and/or land feasibility and delivery. 

This person will work collaboratively with other teams including Operations, Hotel Ops, Entertainment, Site yard, Food & Beverage, Newbuild, Design, Marketing, Sales, Risk Management and Revenue Management.  All product information for guest communication, validation of execution and audit process post-delivery will be established and maintained by the Product Development team.

Essential Duties and Responsibilities:
1. Aid in creating, launching and implementing the new experiences and/or concepts from brief to consumer launch.
2. Aid in establishing the guest experience, in conjunction with Hotel Operations, for each concept and product based on design experience guidelines.
3. Oversee aspects of the product development, design and execution while continually enhancing our existing products.
4. Work with internal and external consultants to curate the onboard programming elements and activities for the whole family.
5. Collaborate with Hotel Operations on onboard programming and expectations to deliver on what's been established as the desired concept and ensure that architects and experience designers capture the experience accurately.
6. Support the product development leadership by developing start up plans to ensure each concept/experience is flawlessly executed from initiation.
7. Provide critical information regarding the concept and experience to key areas of the business to develop a cross functional launch
8. Foster collaborative cross functional team relationships with key stakeholders involved in the day-to-day projects.
9. Identify short-term and long-term roadmaps and effectively project manage timelines and deliverables.
10. Guarantee product specifications created enable a desirable and viable product for future guests.
11. Ensure leadership is informed and in the know of updates, project status and deadlines via over communicating and status documents.
12. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.


Job Requirements

Education, Experience, Knowledge & Skills:

  • Bachelor’s Degree required
  • 5-8 years of professional experience in product marketing, operations, and/or product development
  • 5+ years of experience in the hospitality/guest experience products; cruise industry experience a huge plus
  • 2+ years youth/family and activities/education/recreation experience a plus
  • Experience working with Architects/Designers/Creative & Innovation Consultants a plus.
  • Strong execution, project management, creative, and critical problem-solving skills
  • Ability to grasp the complexities of the business to effectively translate that into an action plan
  • Able to manage and prioritize multiple projects simultaneously
  • Experience in managing internal and/or cross functional team
  • Ability to assemble, lead and influence cross functional teams to develop strategies that include input and buy-in from all stakeholders
  • Proven ability to collaborate with others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organization
  • Willingness to take personal initiative, must be a self-starter with strong business acumen
  • Strong storytelling and presentation skills, experience presenting to executive leadership
  • Candidate must possess strong written and oral communication skills, including the ability to communicate effectively at the senior most executive levels of a company
  • Attention to detail and follow-through
  • Strong key computer skills (Excel, PowerPoint, Outlook)
  • Willingness and flexibility to travel 25% - 50%

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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