Lead, Food & Beverage Performance & Analytics in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 1/9/2020

Job Snapshot

Job Description


The Lead, Food & Beverage Performance & Analytics is responsible for driving over $580M of Food and Beverage revenue while lowering costs and improving guest satisfaction. This position guides the business through data and analytics to create profitable strategies and plans as well as sets targets for F&B financials, guest satisfaction and other related KPI's.  The role is also responsible for continuously evaluating and recommending F&B savings opportunities.


  1. Drive the development of annual business objectives for Beverage & Specialty Restaurants including the detailed strategic plans to achieve the objectives set.
  2. Yield manage F&B products.
  3. Provide reporting and analytics with recommendations to increase improve revenue, guest satisfaction, and reduce costs.
  4. Evaluate F&B promotions and marketing programs for effectiveness and recommend new, innovative programs to improve revenues, guest and crew satisfaction.
  5. Develop revenue, expense, guest satisfaction and other F&B KPI forecasts using bench-marking and other techniques to drive continuous improvement.
  6. Partner with F&B Operations and Finance to forecast consumables, replaceables, and food costs on a quarterly basis.
  7. Assist with the development of performance management programs including the Balanced Scorecard, commission structures, and gratuity distribution systems.
  8. Develop systems and tools to manage Point of Sale data files to support dynamic pricing based on ship, itinerary, demographics and other factors.
  9. Create training materials and communicate with shipboard teams to help them better understand F&B financials and guest satisfaction reporting.


Job Requirements


Bachelor's or equivalent (MBA preferred)

4-8 years related financial and/or business analysis experience

Exceptionally strong analytical skills


Advanced Excel, Word, and PowerPoint required

Knowledge of Hyperion, SQL, Visual Basic, Essbase and business intelligence tools preferred

Advanced analytical skills including mathematical modeling; broad exposure to operations research, and statistics

Strong decision-making experience, critical thinking, and cost/benefit analysis

Ability to work in a fast-paced office environment and manage multiple projects and priorities.  This position requires travel up to 10% of total time working onboard to support and improve shipboard operations.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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