Lead, Developer Tech Training in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 11/20/2019

Job Snapshot

Job Description

POSITION SUMMARY:

The Technical Training Developer is a key member of the Learning and Development (L+D) team, located at Royal Caribbean’s Miami headquarters office. This role sits within an internal team serving as technical learning design and development experts in the Human Resources Learning Center of Excellence (COE). Individuals in the department have deep expertise through formal education and practical experience building learning programs through a variety of delivery methods (e.g., instructor-led training, eLearning, video).

This position requires creativity and flexibility as the individual will work with a variety of subject matter experts and develop technical learning solutions for employees at sea and those who work in our land-based offices. Knowledge of agile design and development methods in a multi-brand, global, service-related industry is critical to the success of this position.

This individual will design and develop training that facilitates behavior change, transfers critical knowledge, and develops technical and strategic skills in our employees. Assists department leaders in evaluating the effectiveness of training programs and ensuring there are clear business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Design and develop highly effective technical training solutions across a wide spectrum (e.g., Instructor-led training, virtual instructor-led, eLearning, video, job aids, print manuals, conference workshop, and experiential learning activities) for brand, discipline, and enterprise-wide training projects as assigned.
  • Develop technical content with little information to begin with; independently research and navigate the organization and external marketplace to find relevant information with/without subject matter experts (SME) assistance.
  • Support projects that require design, development, and implementation of performance support systems and instructional products for instructor-led, and online formats.
  • Support process to explore, test and implement new learning technologies; Assesses opportunities and formulates strategies for leveraging technology to enhance learning and development opportunities.
  • Work with clients to determine the learning needs, appropriate learning outcomes, and the most appropriate instructional methodologies based on adult learning theory.
  • Apply project management/workflow techniques to ensure adherence to project plans, timelines, and budget requirements.
  • Write instructional objectives, develop content for storyboards, create production schedules, and outline video/photo assets as needed.
  • Ensure the creation of all learning solutions maintain high standards of excellence in design, instructional soundness, and meet the business needs within the project parameters (e.g., time, budget, business objectives).
  • Solicit and incorporate feedback from subject matter experts and assess evaluation feedback to make appropriate changes.
  • Plan and execute learning designs for all projects to ensure stakeholders are appropriately informed and support the learning approach.
  • Perform quality assurance testing / proofreading and organize updates to existing learning materials.

 

Job Requirements

QUALIFICATIONS:

  • 4-year bachelor's degree from an accredited university in Education, Business, Communications, Hospitality, or related field.
  • 6+ years of related work experience developing training programs, products, and solutions.
  • Frequent responsibility for creating and managing project deliverables on complex / large-scale projects dealing with technical skills-based training as well training for softer / behavioral skills training programs.
  • Experience developing sound instructional objectives, exams/certifications, and learning measurement strategies.
  • Experience crafting storyboards, writing scripts, and working collaboratively with development peers (internal and with external vendors) to produce a mix of print and digital training products with exceptional quality and design aesthetic.
  • Excellent written communication skills.
  • Excellent technical writing skills.

Preferred Experience:

  • Graduate / post-graduate degree in Instructional Design, Educational Technology, Business, or Communications
  • Prior experience working in a multi-brand, global industry is preferred.
  • Practical experience working on and leading projects across a mix of disciplines (e.g., Operations, Sales, Marketing, Finance, Human Resources, Legal).
  • Demonstrated success working in a complex, service-intensive, deadline-driven environment.
  • Demonstrated success in working with and influencing cross-functional work teams in a matrix organization.
  • Demonstrated success managing multiple projects on time and on budget.
  • Demonstrated ability to make decisions in a timely manner, sometimes with incomplete information, under tight deadlines and in high pressure situations.
  • History of consistently delivering positive business results.
  • History of developing others and self in the learning / training discipline.
  • History of external involvement in professional associations and learning-related organizations.
  • Functional knowledge of Adobe Creative Cloud (e.g., InDesign, Photoshop) and eLearning development tools such as Articulate 360, Rise, Storyline and others.

KNOWLEDGE AND SKILLS:

  • Strong design and development experience and demonstrated ability in applying adult learning theory and Instructional Design and Development methodologies (i.e., Successive Approximation Model (SAM)), using a variety of innovative approaches for rapid and iterative development.
  • Ability to rapidly formulate Proof of Concepts to create innovative, experiential and on-brand learning experiences.
  • Possess strong content writing ability, creativity, attention to detail and excellent proofing and editing skills.
  • Possess a high degree of technical proficiency and ongoing personal development with software programs necessary for the position: Word, Excel, PowerPoint.
  • Ability to work with multiple stakeholders at varying levels of management with credibility.
  • Ability to be detailed oriented, while maintaining alignment with broader organization objectives.
  • Familiarity with educational technology and multi-media design ¿ in particular the process for eLearning, video, and web development.
  • Familiarity with agile application development (Scrum methodology)
  • Comfort with complexity, ambiguity, and change.
  • Comfort with abstract concepts and ideas as initial business needs are scoped.
  • Confidence with translating client needs into forward-thinking products and solutions.
  • Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
  • Manages time well, correctly prioritizes tasks, and is flexible.

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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