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Lead, Casino Analytics & Business Intelligence in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 3/22/2019

Job Snapshot

Job Description


This position supports data/analytics/BI needs for Onboard Revenue areas and leads the same for Casino.  Helps drive Onboard Revenue via strategic and tactical activities based on solid quantitative and statistical analyses that can be implemented by the business owners.  The ideal candidate will be a strong business partner to the Casino and other business owners and will assist in the management of our exponentially increasing amount of operational and marketing data related to Casino and Onboard Revenue, provide forecasting models and support to identify opportunities to improve key results.  The ideal candidate will be willing to dig into the data, create reports and processes to automate inputs to critical business decisions and support a collaborative environment.  Once the basic data/reporting has been solidified, this position will participate in the team AI/ML activities to drive revenue optimization to the next level.  Part of this role involves reporting and interacting with executives and leaders including presentations so strong and collaborative presentation skills are essential.  Flexibility and being a team player in high stress situations is absolutely critical to this role since it interacts with all skills and levels within the organization.



  • Analyzes casino and other onboard revenue performance to identify and recommend actions to improve results and drive strategic decisions via fact based and transparent quantitative analyses and shares results in an operationally friendly manner. 
  • Reviews, analyzes and provides recommendations for pricing, promotional and product initiatives, including the reduction of test data into concise, actionable business recommendations.
  • Prepares fact-based written recommendations to improve financial performance, operational efficiency, and marketing effectiveness. 
  • Supports the monthly voyage level forecast process, utilizing pre-cruise trends and advanced bookings to accurately report Onboard Revenue performance.  Conducts revenue/profitability analysis including volume/rate (yield) relationships for casino and other Onboard Revenue partners. 
  • Performs variance analyses as needed to evaluate casino and other Onboard Revenue performance vs plan, forecast, and prior year.   
    Manages the casino and other Onboard Revenue financial planning and strategy process using statistical and advanced analytical processes and recommends new and innovative types of analysis that provide greater insight into customer behavior and needs. 
  • Provides all analysis and reporting and recommendations needed for RFP processes for new partners and vendors as needed. Creates financial pro-formas of future earnings to support internal and external processes in a timely and accurate manner.
  • Works with internal Data Warehouse, Hyperion, Shipboard, and Website teams to maintain casino and other Onboard Revenue data integrity, accuracy and efficient structuring. 
  • Generates KPIs for Onboard Revenue Casino Management, including host and Manager KPIs that covering costs, tournament attendance, player/casino metrics and casino ratings. 
  • Creates, develops, and maintains standard and ad hoc reporting and dashboards.


Job Requirements


  • B.A./BSc. Reqd. Masters or higher in Statistics, Mathematics, Economics or related fields preferred.
  • List specific knowledge and skills necessary to perform this job related to the Essential Duties and Responsibilities identified above
  • Data wrangling (EXPERT)
  • PowerBI (EXPERT)
  • Excel VBA, Macros, Pivots etc. (EXPERT)
  • ML/AI etc.  (Advanced)
  • Powerpoint
  • Database  business design, implementation, maintenance
  • Presentation Skills
  • Positive and collaborative personality
  • Strong believer in automation

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