General Manager in CocoCay, Berry Islands, Bahamas at Royal Caribbean Cruises Ltd.

Date Posted: 11/7/2019

Job Snapshot

Job Description

General Manager

Perfect opportunities begin at Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

Responsible for leading the Perfect Day CocoCay team to deliver sustained superior performance by fostering a positive work environment, prioritizing strategic goals, allocating resources, promoting operational excellence and safety, developing Leaders and Employees, and championing a world class Guest experience. The General Manager provides guidance and strategic direction for the entire Island Leadership Team to deliver the long-term vision of Royal Caribbean and the Private Destination Islands.

This role ensures company, divisional, and site performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers/supervisors. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies.

In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with Guests or fellow Employees and/or in the presence of Guest contact and Employee areas.

Essential Duties & Responsibilities:

Leadership

  • Provides teams with clear performance and conduct expectations that set the pace and quality of the efforts of Employees and Leaders.
  • Establishes and maintains effective internal communications including regular department head meetings to ensure optimum teamwork and productivity.
  • Champion and role models Royal Caribbean vision and values.
  • Regularly motivates, supports, and recognizes Leaders and Employees.
  • Motivate, coach, train, evaluate, and track development of direct reports.
  • Always conduct him/herself in a professional and courteous manner through physical and verbal interactions with Guests or fellow Employees both Front of House and Back of House.

Work Environment

  • Foster a harmonious and cooperative team atmosphere, and continually encourage teamwork and cooperation between all Shipboard Employees and Perfect Day Employees.
  • Indicate own intentions and expectations to others clearly and keeps agreements.
  • Maintain high ethical and professional standards.
  • Ensure Back-of-House Facilities and Accommodation are cared for, maintained, and meet the needs of Employees and Leaders.
  • Promote a sense of collective ownership for the success of the team and company.
  • Engage and empower Employees in order to reduce turnover and increase retention.

Strategy

  • Deliver the strategic initiatives of Royal Caribbean and Private Destinations at Perfect Day CocoCay.
  • Develop and set Key Performance Indicators for the island and leadership positions with the Private Destination Shoreside Leadership.
  • Collaborate with Shoreside Leadership in monitoring present and future trends, practices, and systems in the hospitality and cruise industries.
  • Promote the implementation of competitive programs.
  • Provide reporting on performance results for the areas of responsibility as it relates to revenue, expense management, Employee engagement, public health, and Guest satisfaction.
  • Understand the objectives of the company and ensure Employees know their individual responsibilities to achieve the company’s desired results.

Resources

  • Focus on activities that will maximize business success.
  • Implement business and operating budget plans with Island Leadership Team.
  • Monitor and analyze revenue and expense management to ensure targets are achieved.
  • Consistently analyze finances to identify areas for improvement and take immediate action.
  • Monitor island sales techniques to maximize revenue generation and ensure high customer service levels.
  • Support departments to create innovative solutions to resource gaps.

Operational Excellence & Safety

  • Develop, reinforce, and regularly communicate with Island Leadership policies, procedures, and standards to the team.
  • Ensure Island Leaders consistently maintain records and communicate results to Employees.
  • Ensure Leaders systematically measure and target performance, develop plans to consistently improve, and keep record of corrective action and outcomes.
  • Support and drive the safety culture to actively prevent workplace injuries and accidents at Perfect Day CocoCay.
  • Ensure departments conduct regular inspections to ensure all facilities are kept in optimal condition by full implementation of preventive maintenance programs.
  • Ensure island facilities are maintained to optimum standard, beach facilities groomed, and landscaping maintained.

Development

  • Ensure all Employees are accurately onboarded consistently across the departments. 
  • Ensure job specific training's and competency testing (verification and familiarization) are in place and consistently delivered to equip all Employees with the necessary skills, knowledge, and attitude to perform their job effectively and deliver the Perfect Day Experience.
  • Ensure Human Resources and Island Leadership comply with the disciplinary policy and are consistent in their approach to performance and conduct improvement.
  • Ensure Employee performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth.
  • Communicate relevant information with Employees in order to improve internal communication within the Department and Company.

 Guest Experience

  • Seek to understand, anticipate, and fulfill needs, expectations, and opportunities of Guests.
  • Ensure the highest level of Guest satisfaction by providing quality Guest services and amenities within corporate standards.
  • Serve as the highest level of authority in answering Guests' complaints and resolving problems.
  • Focus on activities and quality standards that ensure the satisfaction of Guests/Customers (both external and internal)

Job Requirements

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Management, or related discipline.
  • Five or more years of progressive management and training experience in large scale resort/Hotel/Cruise ship management with at least three years operational experience in operations, food and beverage, front office and/or housekeeping. Proven ability to manage all functions.
  • Pre-opening and new build experience is a plus.
  • Three or more years management experience onboard cruise ships or resort with knowledge of proper cleaning techniques, requirements, and use of equipment, and chemical handling is preferred.
  • Required experience working with a quality management system.
  • Previous exposure to international environments strongly preferred.
  • Required experience managing Guest complaints and inquiries for a large company.
  • Demonstrated leadership capabilities.
  • Effective verbal and written communications skills.
  • Superior Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable.
  • Ability to manage an international staff in a positive and productive manner by motivating, developing and managing Employees as they work.
  • Required strong experience and proven track record of achievements in field.
  • Have the ability to create and write standard operating procedures.

Knowledge & Skills:

  • Displays tremendous leadership abilities while working as part of a team to yield goal-oriented results.
  • Strong ability to coach and develop team members on effective problem resolution skills and aptitudes is a key requirement of this position.
  • Previous exposure to international environments strongly preferred.
  • Demonstrated leadership capabilities.
  • Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable.
  • Effective verbal and written communications skills.
  • Advance computer literacy in MS Office, procurement, Internet, etc.
  • Knowledge of policies and practices involved in the human resources function.
  • Ability to supervise international staff in a positive and productive manner by motivating, developing and managing Employees as they work.
  • Ability to speak English clearly, distinctly and cordially.
  • Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers.

Physical Demands:

  • Ability to see, hear, speak, comprehend, and communicate.
  • Ability to lift 50 pounds.
  • Ability to reach and bend.
  • Ability to walk upstairs.
  • Exposure to noise, cleaning chemicals, and dust.
  • Exposure to extreme outdoor temperatures.
  • Exposure to moving mechanical parts and vehicles.
  • On occasion, may be required to climb, balance, stoop, kneel, and crawl

Work Environment:

  • Outdoors, required to walk in extreme humid and hot conditions for several hours at a time
  • Office (inside)

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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