Director, Design Operations in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 7/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Summary

The Director Design Operations (DDO) is a visible position that is critical to the functioning and success of the Department of Newbuild Project Design. S/he supports the Senior Vice President (SVP) of Architectural Design and her direct reports to achieve departmental goals on a global scale. This highly operative and facilitative role requires a combination of organizational and analytical skills, as well as a willingness to play an active, behind-the-scenes role. As the SVP’s trusted counsel, the DDO will be the right hand in transforming the organization for scaling the portfolio.

The DDO will lead, attend, and represent the SVP at internal and external meetings as requested. S/he will independently maintain relationships with key stakeholders, including EVP, Maritime, Directors, AVPs, Vice Presidents, Company Officers, and other leaders in our organization. The DDO will be an ambassador for RCCL’s brand and core departmental values. S/he will play a critical role in providing strategic counsel to enable leadership success.

Essential Duties & Responsibilities

  • Leads planning of collaborative and iterative design processes across project portfolio, structured in a manner which assures dependable design deliverables. Leads a team of design traffickers to pro-actively monitor, track and report the deliverables status, identifying obstacles before they occur.
  • Engages in root cause analysis often without prompting from the SVP or others on issues and opportunities that could impact the department’s executive agenda. Escalates pertinent issues to the SVP and proposes ideas to mitigate the risk. This is among the most challenging aspects of the job and will require the DDO to focus on the underlying interests of the parties working with the SVP, understand their intentions, and creatively identify alternative means of handling pressing issues.
  • Leads SVP-initiated ad hoc strategic projects from development through successful completion. The DDO is recognized as a catalyst for executing business initiatives. S/he will research, perform benchmarking, analyze data, and provide thought leadership to set strategic priorities and identify areas of focus and metrics for success.
  • Prioritizes projects or commitments directly involving the SVP and her direct reports. The DDO will ensure alignment among stakeholders and, when such alignment is absent, s/he will provide conflict resolution and recommend mitigating approaches. S/he will understand the breadth of the projects within the SVPs purview. The SVP and the DDO will agree in advance on the schedule of projects requiring DDO involvement. Tact, diplomacy, and persistence are essential qualities in executing this dimension of the role.
  • Plans and executes departmental communication that support organizational plans and missions.
  • Drives internal communication for team meetings and departmental updates.
  • Serves as liaison between staff, executives, senior leaders, and SVP, regarding company climate, employee well-being, project updates, proposals, and strategic planning.
  • Works closely with HR, management, and employees to improve work relationships, build morale, and increase productivity and retention.
  • Identifies and analyzes trends/metrics to develop solutions, programs, and provide continuous improvement.

Job Requirements


  • MBA, JD or MPP required. Minimum of 10-12 years of work experience required
  • Applicable/transferable experience: private sector roles in law, business strategy or consulting; public sector policy roles; campaign aides/strategists
  • Mission-driven; passionate about the company and related constituencies.
  • Exceptional project management skills
  • Good sense of self and strong personal presence
  • Market research experience a plus
  • Willingness to work hard and take direction but also creatively solve problems for which the answers aren’t always obvious

Knowledge and Skills

  • Exceptional organizational skills and ability to influence others to assure goals are achieved in a collaborative way.
  • Strong leadership skills and proven experience in leading and developing a large team of professionals.
  • Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization essential.
  • Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.
  • Excellent organizational and presentation skills.
  • Ability to multi-task in a fast-paced environment.
  • Solid understanding of accounting rules for expense and capital activities.
  • Detail oriented with excellent analytical, financial and spreadsheet modeling skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Software: Proficiency in MS Word, Excel, PowerPoint, Visio, and Project required.
  • 10 - 15% travel required.
  • Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents, and government regulations.
  • Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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