Director, Data Analytics & AI in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 2/14/2020

Job Snapshot

Job Description

Position Summary:

This position will lead AI Internal Projects. Working with the business, across all brands, the Director will partner with stakeholders and executives creating new AI based technologies and capabilities this includes developing new AI methodologies and scaling AI products. This position will drive the continual evaluation and implementation of emerging analytical and AI-related technologies to the benefit of our overall data-driven transformation, while demonstrating the opportunities to grow top-line revenue, cut costs and increase Guest satisfaction.

Essential Duties & Responsibilities:

  • Work with business and technical leaders to
  • Understand data availability and content
  • Identify critical business KPIs that can be moved meaningfully by data analytics & AI
  • Identify, frame, and secure support for specific high-value projects and programs to impact these KPIs.
  • Manage execution on some set of specific high-value projects and programs and ensure expected business impact.
  • Help design and roll-out programs for driving a more data-driven culture
  • Ongoing training content, cadence & targeting Support infrastructure (people, practices, and such)
  • Evaluate and materially change how we collect, manage and treat data across the corporation, as well as driving toward significant business process change.
  • Emerging AI Technologies: Leads the continual evaluation and helps drive the implementation of emerging cognitive technologies (including, but not limited to, artificial intelligence and machine learning) to the benefit of our overall data sciences and data operations across the corporation.
  • Evaluate and develop the appropriate business cases, in close collaboration with existing business (e.g., marketing, sales, revenue management) data practices, to demonstrate how emerging cognitive technology can drive revenue, enhance the Guest experience and build brand equity in the market place.
  • Leverage Machine learning tools & capabilities to develop Customer Journeys, models to enhance customer satisfaction, & drive use-cases to optimize CX investment and strategic decisions
  • Provide thought leadership and lead projects independently to enhance our ability to deepen our relationship with customers and identify efficiencies & opportunities for optimization

Job Requirements


  • D., M.S. Degree or higher in Computer Science, Data Science, Engineering, Statistics, Math, Physics or similar area.
  • 8+ years of hands-on data science experience some of which can be in decision sciences, operations research, predictive or prescriptive analytics
  • Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
  • Experienced in statistics & analytical modeling, time-series data analysis, forecasting modeling, machine learning algorithms, optimization and deep learning approaches and frameworks.
  • Experienced in building, growing a team with data scientists, analysts, consultants, PM, UI/UX and data/software engineers, and experienced in developing the team to establish a talent pipeline.
  • Familiarity with Data Science platforms, tools and deployment environments

Knowledge & Skills:

  • Preferred experience leading / creating AI based capabilities. 
  • Must be highly motivated as this position will require significant focus and energy to influence change as he/she will work with other leaders to transform and help RCL continue to innovate in a sustainable and profitable manner. 
  • Ability to communicate technical findings to non-technical audiences.
  • Ability to extract information from multiple business stakeholders and create a detailed understanding of the business processes to be impacted by AI.
  • Ability to positively influence and build credible relationships at senior levels across the organization


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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