Design Partnerships & Onboarding Associate in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 2/13/2020

Job Snapshot

Job Description

Design Partnerships & Onboarding Associate: Roles and Responsibilities

Project Based

  • Prepare RFPs and SOWs for a variety of services required from our design partners (architecture, interior design, art, signage).
  • Send and ensure signature is received for all project NDA’s, follow up to receive back in timely manner. After receiving, coordinate and hand off for project kick off call with design team.
  • Send and ensure signature is received for all project Competition forms, follow up to receive back in timely manner. After receiving, coordinate and hand off for project kick off call with design team.
  • Create bench-marking reports
    • Update on a monthly basis
  • Once agreed, give the Approval for the Proposal/Scope of Work
    • Ask consultant to upload to PRF
    • Manage timeliness of Approvals by Project Managers & Finance Managers
    • Manage PO’s, if scope is reduced request decrease.
    • Manage PO increases
      • Through additional service requests
      • Confirmation through Design Team
    • Create a Fee analysis per ship and update throughout the course of the project. This is distributed to Finance team for fee management.

Design Partner Relationships

  • Act as an advocate and keep communication with design partner
  • Be responsive – within 24 hours to emails.
  • SLA Metrics reports

New Consultants/Supplier Setup  

  • Assist with Vetting & Researching New Resources
  • Build Relationship
  • On boarding
    • Request Supplier information for new supplier set up
  • Initiate set up with Supply Chain
    • Manage that the set up happens timely by consultant
    • Ensure the supplier/D&B are working in a timely manner
  • Request PRF & CDTS Set up
    • Manage to ensure set up within a timely manner
    • Send instructions again
    • Training on the systems
    • Access to ships and venues in PRF & CDTS
  • Concur account set up
    • Initiate Set up with Supplier
      • Send form and receive back
      • Sign and send to admin for request
    • Send instructions once set up is completed
    • Follow up with Ashraf (internal admin) on account deactivations and errors
    • Max number issuance to each consultant based on ship
    • Advise when challenges or glitches, work with Ashraf H on correction
  • Answer all inquiries related to contractor payments
  • Assist in resolving invoicing/payment issues
  • Manage the setup and specific project access as assignments are allocated for consultants per ship project and hand off
  • Manage architect/design fees, ship project fee analysis, forecasting and negotiations.
  • Advise when challenges or glitches, work with Supply chain on correction

Job Requirements

Master Service Agreements

  • Manage the timeliness of this activity as it often disappears and if not followed up multiple times.

Master Design Partner Agreements

  • Manage the internal review meetings
  • Manage the quarterly review meetings
  • Manage ship forecast schedule
  • Prepare documents for Forecast meetings


  • Manage Approval timeliness
  • Confirm entries are correct
  • Override approvals as needed
  • Reach out to consultant if information is entered incorrectly
  • Respond to consultant questions and assist as needed
  • Train the vendor on how to properly use the programs (Webinar series)

PO Issuance

  • Ensure this is being completed in a timely manner
  • Investigate when additional amount is requested to be added to PO
    • Work with Supply Chain buyer
    • Speak with Consultant and Team lead to understand the increase
    • Request Additional Services proposal rather than just adding undocumented funding to PO.

Design Training Academy (New Build & Fleet Mod)

  • Develop content
  • Research New Build department needs
  • Assist with the development of webinar series
  • Guide training programs and lead schedule of attendees
  • Request travel needs for the consultants

Other General

  • Prepare Presentations
  • General Reporting Needs as they arise
  • Assist with New Internal Consultant Set up
    • Ensure approvals are completed by Design Lead Supervisor of Consultant
    • Ensure Technology/Emails/Laptop is handled & SRM Manager
    • Ensure Badge is ordered and handled
  • Files & Document Management
    • NDA’s
    • Competition Forms
    • MSA’s
    • Fee Analysis per ship
    • Bench marking documents/reports

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

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