Customer Service Representative in Wichita, KS at Royal Caribbean Cruises Ltd.

Date Posted: 9/13/2019

Job Snapshot

Job Description

Vacation Service Representative

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Wichita, KS. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Position Summary

Under the direction of a Customer Service Supervisor, handles in-bound telephone calls from travel partners and/or direct guests for the purpose of responding to basic questions and completing basic booking needs of the guests (calls will not be different in nature Trade vs Direct). Services existing bookings. Complies with established protocols, procedures and quality assurance standards.

 

Career Snapshot

  • Answers in-bound telephone calls from travel partners and/or direct guests (calls are.  Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences. 
  • Enters required information into Royal Caribbean systems and maintains an accurate history of each reservation and any associated transactions.  Uses multiple data base systems, internal computer programs and various computer-based resources.
  • Complies with established industry and company protocols and procedures.  Understands and complies with company quality assurance standards.
  • Attends required training classes, completes required on-line training courses and satisfies completion standards.  May be assigned to special projects and may serve on employee committees.
  • Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

 

 

 

 

Job Requirements

Requirements

  • High school graduate or GED. 
  • Must be at least 18 years of age.
  • Ability to accurately perform data entry of both text and numeric information at a rate of at least 35 wpm from both spoken and printed sources.
  • Ability to communicate effectively (both verbal and written).
  • Ability to perform work in a sitting position and to view a computer screen (including the ability to visually distinguish color) for extended periods (for up to an entire shift period notwithstanding scheduled breaks and lunches).
  • Ability to hear and speak clearly using a telephone headset for the purpose of continuously answering in-bound telephone calls.
  • Ability to conform to a pre-determined schedule including daily shifts, breaks, lunches. 
  • Ability to work in a call-center environment (open cubicles in close proximity to others, exposure to continuous background noise)
  • Ability to comply with internal policies, guidelines and conduct standards.
  • Candidates must be able to pass a drug/alcohol screen and background investigation. 
  • Candidates must be able to conform to employer dress and conduct standards.
  • Ability to work in a contact center environment.  Receive inbound calls, hear/listen via telephone; View computer; distinguish colors; ability to sit for long periods of time. Ability to speak.

 

Benefits

  • Medical, Dental and Vision start on day one
  • Complimentary Employee Cruise after your first year of service
  • Opportunities for Growth
  • Education Reimbursement
  • Free On-Site gym

 

Join our team as a Vacation Service Representative

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

 

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