Coordinator, Travel in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 12/4/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/4/2019

Job Description

POSITION SUMMARY:

Responsible for all travel details pertaining to Name, Headline, Variety Entertainers, and tribute bands hired as outside contract entertainers. Ensures contract guest entertainers are properly berthed on-board. Ensures all travel expenses are within budget and travel policy. Maintain constant communication between shore-side, ship, act and/or agent.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Books and tickets air, hotels and arranges transfers for a portion of entertainers joining the ships in ports of call worldwide.  Work closely with acts or agents, and ship to re-arrange travel plans in cases of weather, cancellations, itinerary changes, etc. 
  2. Works closely with the travel department to ensure proper ticketing procedures are followed and travel rules followed.
  3. Works closely with the act / agents to ensure that the entertainers arrive at the ship in a timely and cost effective way.
  4. Follows up on all tickets, hotels, transfers ordered and communicate said arrangements to entertainers along with ship itinerary and hotel information. Enters all corresponding travel details in the Entertainment Management System tool for the ships to be aware of the entertainers flight arrivals / departures / hotel details and transfers, where needed.
  5. Obtains/updates all entertainers personal documentation data for TSA and ensures entertainers carry applicable marine letters for travel on certain carrier.
  6. Confirms transfer requests with Port Agents. Insures that both entertainers and Port Agents are aware of the plans. Prepares invitation letter where applicable
  7. Monitors hotels for cost, appropriate quality and change as needed either thru Hotels.com or thru Port Agents
  8. When required due to itinerary, enter guest entertainers in E1 when needed for crew manifest and enter projected sign-on and sign-offs for shipboard HR.
  9. Approves and manifests all entertainers guest requests for proper manifesting.
  10. Manifests all entertainers and guest into our allotted cabins and work closely with revenue management to ensure that the entertainers are manifested in a timely manner and that cabins that are not used are released back to inventory for sale.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by.

Job Requirements

QUALIFICATIONS:

Associate degree and/or Business degree from an accredited college is preferred or applicable years of experience. Cruise line and travel experience.  Good organization skills.  Strong work ethic. Experience in the travel industry with understanding of airline schedules and RCCL ports of call.  Excellent written and verbal communication and interpersonal skills. Good problem solving skills and ability to manage a fast paced environment. 

Knowledge of Amadeus & Sabre GDS systems or experience using Concur or other online booking tools is required. 

KNOWLEDGE AND SKILLS:

Microsoft Word, Microsoft Excel, Internet, AS400

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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