Coordinator, Entertainment Operations in North Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 6/7/2019

Job Snapshot

Job Description

Position Summary:

Responsible for various administrative duties for Entertainment Technicall Operations.

Essential Duties and Responsibilities:

  • Process, generate, update, and send Letter of Employment for all RCI technical staff crew members (approx. 300/ year)
  • Process all contract addendums and early termination documents for all RCI technical staff crew members
  • Create, approve, and process required SEAForms/WebForms for all cast members including Ice, Acro, Aqua, Theatre & Two70 Casts
  • Enter and create all initial travel requests for all RCI technical staff crew members
  • Input, Maintain & Communicate all ECC’s as needed
  • Determine visas required for the duration of a crew member’s contract
  • Assist in obtaining any special visas required by the different itineraries for all new hire crew members
  • Assist in setting up embassy appointments and provide proper documentation for all new hire crew members
  • Assist in submitting Seaman’s Book applications for new hire crew members
  • Assist with confirmation that all new hire crew members have obtained proper visas prior to attending training as needed
  • Submit Change of Gateway documents for new hire crew members not onboard
  • Project applicable permanent and temporary position codes in JD Edwards
  • Review inactivation list and update information in JD Edwards
  • Input information into all databases and revise any appropriate documents
  • Liaison between cast & office pertaining to new hire crew members documents
  • Review the immigration entry status for all Non-US cast members in trainings
  • Arrange correction of immigration entry status for all new hire crew members if required
  • Manager may assign additional duties



Job Requirements


2-3 years experience in the entertainment industry.  Cruise industry experience both shipboard and shoreside a plus.  Excellent communication skills.

EDUCATION / EXPERIENCE High School Degree required. AA Degree preferred. Experience on specific worldwide travel systems required.

Knowledge and Skills:

FACILITATION SKILLS Excellent understanding of policies and procedures.

LANGUAGE SKILLS Conversant Spanish speaker a plus


COMPUTER SKILLS Lotus, Excel, Access, Word

REASONING ABILITY Must have good problem solving skills and ability to manage last minute emergencies in a calm and organized manner.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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