Coordinator, Account Collections- Temp in Miramar, FL at Royal Caribbean Group

Date Posted: 1/8/2021

Job Snapshot

  • Employee Type:
  • Location:
    Miramar, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Please note: this is a Temp position.

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Temp Position Summary:  

Respond to credit card companies regarding cardholder disputes and chargebacks. Perform collection efforts on receivables arising from unpaid cruise reservations and onboard folios.

Essential Duties And Responsibilities:

  • Retrieve credit card activity (disputes/chargebacks) on a daily basis and compile supporting documentation for each dispute/chargeback case. Documentation is gathered using AS400 reservations system applications, electronic and paper shipboard records and files, and other automated third-party computer software.
  • Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines.
  • Maintain organized case files for future reference, follow-up and support.
  • Pursue collection with travel agents and passengers for receivables related to cruise reservations and onboard folio charges that arise from returned checks, credit card chargeback disputes, travel agent commissions and other unpaid balances.
  • Work closely with front-line agents and other department (i.e. Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration in support of collection efforts for unpaid balances.
  • Work with outside collection agencies and internal Legal Department to pursue the collection of unpaid balances.
  • Perform ad hoc analyses and processes as requested by management.


Job Requirements

Qualifications, Knowledge, and Skills:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience Working knowledge of IBM
  • AS400 environment and experience with JD Edwards or similar accounting system.
  • Working knowledge of PC Spreadsheet and word processing applications such as Word and Excel.
  • Working Knowledge of automated computer system and email applications such as Lotus Notes.
  • Excellent interpersonal, organizational and oral communication skills.
  • Ability to meet daily, weekly and monthly deadlines.
  • Ability to function in a high volume environment as well as handle multiple tasks.
  • Ability to communicate properly with various departments concerning voyage verification and validation related issues.
  • Knowledge of cruise industry.


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

Stay Connected!

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.