Casino Operations Support Admin in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 6/26/2019

Job Snapshot

Job Description


Serve as the administrator and auditor for all casino reservations made to review comps and review pricing by analyzing financial data to adhere to the established operating procedures. Provide support to all casino marketing segments and make cost saving business decisions to ensure a net positive outcome for the various business segments and overall operation. This role will need to prioritize tasks and autonomously own the process with little to no guidance and provide a resolution and closure. Conduct several different types of audits to ensure the booking and comp processes completed by the casino teams are within the guidelines and compliance policies. Responsible for   sending status reports or results to management for their review and follow up.


  •  The individual performing this role will assist the different audits in place, to ensure that the agents are making proper calculations for reinvestment and that the internal casino rates offered to qualified casino players and at the best price. In addition, will also complete audits for proper segmenting of the business, casino dollars, TBA, comp offers, etc.
  • Help prepare reports in order to review play information and calculate proper commission amounts to be paid out based on player¿s performance.
  • Participates in the audit of the shipboard comps forms by received at voyage end.
  • Employee will be required to perform any other job-related duties assigned by their supervisor or management.
  • Adjust casino comp rates and comps applied when agent errors are discovered.
  • Maintain reservation integrity to ensure guest is not negatively impacted as a result of any changes or adjustment made to the bookings.


Job Requirements


  • Minimum 1+ years experience in casino operations, administration or related support operations
  •  Able to analyze and interpret financial reports, policies, procedures and respond to questions from groups of managers, players, shipboard team and/ or call center management..
  •  Strong computer skills including Advanced Excel and the RCCL reservation systems.
  • Must be detailed oriented with excellent organizational and interpersonal skills
  • Strong written and verbal communication skills in order to effectively communicate with all levels of customers and operational personnel
  • Strong computer skills with emphasis on Microsoft Excel, Microsoft Power Point, Hyperion, Siebel, AS400
  • Able to multi-task efficiently and provide solution to any situation that may arise.
  • Must possess organizational and time management skills that will help prioritize the daily tasks and adjust as new assignments are provided.
  • Ability to work independently and as part of a team.
  •  Contribute to changes and development of policies and procedures.
  • Professionalism is required to communicate with internal and external customers.
  • Ability to identify and resolve problems towards eliminating inefficiencies by implementing improved processes

    It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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