Analyst, Commercial in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 12/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Summary:

The Analyst, Commercial supports optimizing Azamara’s shore excursion, pre/post, onboard, hotel, air, trip insurance, cancellation, and transfer revenue stream. The Analyst, Commercial coordinates pricing & promotional strategy, inventory, forecasting, policy, and analytical dynamics related to these products across all global markets. The role helps identifies actionable insights, makes recommendations and influences the direction of the business by effectively communicating results. Critical thinking, quantitative/qualitative analysis, effective implementation of strategies and communication of results are critical to the success of this role.

Essential Duties And Responsibilities:

  • Executes the development, enhancement, and maintenance of pricing strategy models across different regions and/or demographics for all non-ticket revenue products.
  • Develops and validates price optimization tools to maximize revenue opportunities based on price elasticity, cost drivers, and demand analysis.
  • Conducts quantitative analysis of revenue drivers, including the determination of appropriate methodology/statistical techniques. Identifies actionable insights, makes recommendations and influences the direction of the business by effectively communicating results.
  • Participates in the development, implementation, communication, and measurement of promotional activities, as well as prioritizing areas most in need of promotional focus.
  • Generates, monitors, and updates revenue forecasts and KPIs for shore excursion, pre/post, onboard hotel, air, trip insurance, cancellation, and transfer revenue in collaboration with appropriate business units.
  • Presents financial results and analysis monthly. Calculates monthly accruals for Shore Excursion costs. 
  • Develops and tracks brand-level, market-level and channel-level targets and results for all relevant revenue products.
  • Develops, with the support of the Business Intelligence department, regular and ad hoc reporting to communicate results on a daily, weekly, monthly and ad-hoc basis.
  • Pursues ongoing operational and technology improvements, including processes, procedures, systems, and tools; as well as propose potential new products and services. Works with IT and external vendors to ensure smooth integration of platforms when relevant to commercial efforts.
  • Collaborates with departments on and provides analytical data to support the development of strategic business plans. This includes strategies on pricing, implementation of promotions/packaging, and evaluating the revenue impact of business changes. Prepares quantitative and qualitative business cases, evaluating new products, services, or providers.
  • Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

Job Requirements


  • Bachelors degree (BA) from four-year college or university required with focus in quantitative discipline preferred
  • Masters of Business Administration (MBA) or Masters degree (MA) strongly preferred
  • One to two years related experience in financial / business analysis or related field required
  • Previous experience in implementing system enhancements and decision making tools preferred

Knowledge And Skills:

To perform this position successfully, the individual should be a self-starter and be able to complete a project with little direction.  Furthermore, the candidate must be able to perform each essential duty in a timely and accurate manor.  The requirements listed below are representative of the knowledge, skills, and or ability required to satisfy this position:

  • Demonstrated aptitude for problem solving and problem identification. 
  • Ability to collect, analyze and interpret revenue performance data
  • Ability to make strategic and tactical decisions with large financial impacts with minimal supervision
  • Ability to structure logically quantitative analyses of complex issues
  • Strong written and verbal communication skills and ability to work in global environment
  • Proficiency in Excel,  Word, and PowerPoint required and ability to manipulate data essential
  • Knowledge of reservations system and revenue management data preferred but not required
  • Attention to detail required
  • Strong strategic thinking and planning skills including the ability to anticipate trends, situations or changing market conditions and take appropriate action on a timely basis
  • Ability to operate in a team environment
  • Excellent interpersonal skills and demonstrated maturity
  • Ability to manage multiple projects and responsibilities at once
  • Demonstrated knowledge of Revenue Management and micro-economics is preferred

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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