Airline Relationships Manager in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 6/20/2019

Job Snapshot

Job Description


Manage a team of analysts and specialists with responsibility for negotiation of contracted ticket rates for all Guest, Crew and Corporate travel. Monitors changes in airline agreements, fees & schedules, identifies the potential effect to the operation and advises recommended courses of action. Tasked to create faring desk to support new air business model.

The position requires the ability to extract complex volumes of data from disparate systems, cleanse the data, provide clear reporting, and analysis/recommendations on how to deliver the best services for our customers and financial results for the company.  This position will also provide customer support to internal departments on capital plans, vendor expenditures, supplier analyses, and operational forecasting.

Drives and oversees analysis of current travel spend and optimizes spend across strategic travel providers, creates and supports the sourcing processes (RFP, implementations)

Directs the implementation and execution of the air sourcing strategy for corporate, crew and guest travel

 Establish and maintain relationships with airline partners and focus on enhancing the traveler experience, create joint marketing opportunities and new innovative products

 Partner with internal departments to ensure we are creating incremental value with our air programs to improve our travels experience

 Gathers feedback from other departments, identifies trends and provides recommendations to management on how to improve our service offering

Direct the analysis of data, ensure the integrity of the data and present findings to management on a monthly basis, identifying opportunities for compliance improvement and cost containment for airline travel

 Researches industry publications to say abreast of changes with our partners and identifies risks and opportunities in order to optimize our contracts

 Benchmark against global peer companies directly and through trade organizations - compiling best practices and recommending ongoing changes to improve our products

 Provide project management and continuous training support to headquarters and international offices on airline sourcing initiatives and how will impact the local offices

Manage a team of faring specialists and contract management analysts

Provides ongoing support in airline fare filing implementations and ensuring we optimize the use of our negotiated agreements

 Collaborates with IT in ensuring our new agreements can be supported with our in house technology

 Performs other duties as required. 

Job Requirements


 Bachelor's Degree Required (MBA preferred) in hospitality management, marketing, business, finance or related field.
 7+ years experience in travel industry, in a highly structured analytical role with emphasis on airline contract negotiations in the cruise air industry, corporate travel, airline or tour operator air department.
 Ability to present to all levels within the organization
 Demonstrated ability to lead a team that achieves superior results

 Requires excellent oral, written, and presentation communication skills 
 Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
 Ability to analyze data with minimal supervision
 Experience in airline contracts and sourcing methodologies
 Strong knowledge of Guest Travel Services products.  Knowledge of GDS systems.

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a PC. The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 pounds.

This position requires mobility to visit all South Florida offices as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.**************************************************************************************



*It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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