Accout Manager, Regional Product Development in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 11/13/2019

Job Snapshot

Job Description

Position Summary: 
This position is responsible for creating and managing the Shore Excursions and tour programs for a specific geographical region. Responsible for overseeing all product content and delivery, and identify new opportunities that would provide revenue growth and guest satisfaction.  The programs represent up to $80 million worth of revenue, and incorporate all ships between the three brands of Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. A continuous focus is placed on guest satisfaction as it drives revenue; management is placed on retooling of existing products as well as adding and deleting of products as needed.  This position is responsible for assessing and responding to guest satisfaction, monitoring the products and implement new products in destinations worldwide. Identify and partner in development of product improvements and new revenue opportunities.  Secondarily, duty involves the administration of the shopping and destination lecture program in Europe and other potential regions.  It includes, but is not limited to, contracting new venues and expanding the program into non-contracted regions.

 

Essential Duties and Responsibilities:

  • Develop and manage shore excursion programs in relevant ports for Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises brands and manage the programs on ships cruising in their assigned areas. onboard the vessel to monitor tour product and provide support as needed.
  • Perform site inspections to areas of responsibility.
  • Represent the corporation at selected governmental meetings, association functions, cruise industry events, travel industry conventions, and other meetings as required.
  • Negotiate and contract tour operators and local establishments regarding revenue commission from advertised shopping program for Royal Caribbean Cruises Ltd. (up to 3 brands) for approximately 50 ports and over 150 retailers.
  • Interact with various departments, inclusive of, but not limited, to Deployment, Sales & Marketing, Hotel Operations, Guest Port Services, and the international offices
  • Participate in legal depositions as required.
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Job Requirements

Qualifications:

  • Bachelor’s degree in related discipline or equivalent, directly related experience.
  • 7-10 years of experience in cruise line or tour operator related business with an emphasis in worldwide shore excursion operations. 
  • Shipboard experience helpful. 
  • Requires extensive knowledge of multiple destinations. 
  • Ability to travel up to 50-60% of the time.

    Knowledge and Skills:
  • Excellent interpersonal skills to communicate with all levels of management, guests and employees. 
  • Ability to effectively present information to top management, public groups, and/or board of directors. 
  • Working knowledge of personal computers. 

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.  The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds.  The employee is occasionally required to walk to the dock, ascend and descend the vessel.  This position may regularly travel domestically or internationally.  Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  The environment includes work inside/outside the office, travel to other offices, as well as domestic, international, and shipboard travel.  A high noise level is possible if visiting shipboard or offsite locations.

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