Account Executive, Global Charter Sales in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 5/28/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/28/2019

Job Description

POSITION SUMMARY:

The Account Executive of Corporate, Incentive & Charter Sales serves as the day-to-day contact for the client post-sale and will oversee the coordination of various full ship charters and escort large corporate programs. 

This position serves as the liaison between the client, internal teams and department heads onboard to ensure flawless execution of the program while providing exceptional customer service to help create more repeat business for the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Advises the dedicated Trade Support & Services (TS&S) Charter team of each new charter program and provides information on the financial and administrative components.
  • Plans and coordinates customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, and custom itineraries, and other items that may be consistent with the parameters of the client¿s charter agreement. 
  • Liaises internally to obtain approval for any deviation from the standard cruise experience and presents costs to client.
  • Maintains a day-by-day grid of customized daily activities & events and works with the shipboard management team and the client to create customized Cruise Compass daily programs. 
  • Escorts day visits and site sailings
  • Manages VIP arrangements and special requests for the charter program and site inspections.
  • Creates and distributes Operational Plans for each charter to the shipboard management team, shore side colleagues and the client.
  • Manages the post-sailing review process by compiling shipboard voyage reports, onboard revenue reports, rating and guest comment reports.  Responsible for the delivery of a complete Lessons Learned document to be discussed at a Post Sailing Review meeting and used as the basis for improved performance from program to program.

 

Job Requirements


QUALIFICATIONS:

  •  Exceptional organizational skills with attention to detail
  • Highly effective communication skills
  • Ability to perform in a fast pace, diverse environment with focus on customer service.
  • Ability to develop strong relationships with ship and shore side departments.
  • Bachelor's Degree preferred
  • Shipboard operational experience preferred
  • Strong follow-up and problem solving skills are crucial
  • Highly effective communication skills
  • Proven management skills
  •  3 - 5 years of experience in meeting industry preferred

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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