2020 Contact Center Analytics & Solutions Summer Internship in Miramar, Florida, US at Royal Caribbean Cruises Ltd.

Date Posted: 9/27/2019

Job Snapshot

Job Description

2020 Contact Center Analytics & Solutions Summer Internship

Our interns don’t go with the flow. They aren’t content with “average,” and they already have their sights set on changing the world. Our interns don’t believe in “boring,” and they laugh in the face of the status quo.

Our interns?

They shift the tide.

At Royal Caribbean Cruises, we offer a 11-week paid, skill-enriching, innovation-generating summer advantage. Our interns innovate, collaborate and deliver. Looking for an internship where you’ll fill coffee orders and file papers? This isn’t the one. We’re counting on our interns to bring fresh ideas and own exciting projects in the works.

Still not hooked? Let’s talk about the perks. Philanthropy days, exclusive events, transportation incentives, and the most incredible view of Miami in the city. From stunning beaches to drool-worthy Cuban food, a summer in Miami is one you’ll never forget.

As an intern at our corporate headquarters, you’ll be part of a top-notch global workforce. You will be exposed to real life business situations and work on projects alongside our employees, all the while learning relevant skills that will make your resume look good.

Your summer will include ship visits, community projects, and even a chance to pick the brain of executives during Executive Spotlights. You’ll have a chance to gain insight into how we create the products, systems and services that help deliver the best vacations at sea. This is an internship where you won’t come out empty-handed… or empty-brained.

Ready to change the future of your career? Think you’re up to the challenge? Apply to be an RCL intern today.

Brief Description of Team

The Contact Center Analytics and Solutions Team is responsible for analyzing and examining the business needs and opportunities of the contact center. Within the team’s responsibility is a focus on revenue performance, forecasting and identifying trends. The team has responsibility for all areas within the contact centers to define metrics that will assist the business with goals as set forth by organization leaders.

Brief Description of Intern Project

The summer intern will own an initiative to either automate, improve or create a solution to assist the contact center. During the internship, the intern will develop all aspects of their initiative from requirement gathering, documentation, design, development, QA and execution. The goal of the internship is to develop a long-lasting solution that can later be leveraged.

Job Requirements

What we are looking for when recruiting Interns?

  • Currently enrolled in a 4-year Bachelor or Graduate Computer Science, MIS, or Business Analytics related degree program
  • GPA of 3.2 or higher preferred
  • Must have authorization to work in the U.S. on a permanent and ongoing basis
  • Must be able to be employed from May 26th to August 7th on a full-time basis
  • Self-driven and motivated
  • Exceptional communication skills (both oral and written)
  • Emulates pride, passion and commitment for their job and conveys excitement and enthusiasm for RCL.
  • Excited to collaborate and eager to learn from others
  • Proven leadership ability, either in a student organization, project, and/or outside the classroom
  • Demonstrates a passion for service and commitment to continuous improvement

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

 

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