TEMP Care Team Specialist in Miami, FL at Royal Caribbean Cruises Ltd.

Position Summary

Provides emotional, logistical support and assistance to our guests and crew following difficult circumstances encountered onboard and/or ashore, ensuring that affected persons feel represented in their care needs.

Career Snapshot

• Provides emotional and logistical support to guests and crew encountering serious crisis events by phone.
• Establishes contact with family members of injured/ affected persons and keeps them continually informed of medical status until they are sent home.
• Arranges counselling services where necessary.
• Acts as a facilitator between ship, guest, crew, family, port agent, travel insurance and medical facility.
• Documents all necessary records, opens claims in relevant databases and approves authorized invoices in relation to managed cases.
• In special circumstances, travels to a ship or port to provide direct assistance to crew, guest or family members during a crisis event.
• Performs other duties as required.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Effectively present information to management, public groups, and/or boards of directors.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.