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Shoreside Groups Representative in Springfield, OR at Royal Caribbean Cruises Ltd.

Date Posted: 3/15/2019

Job Snapshot

Job Description

Shoreside Groups Representative

Great vacations begin with great employees! Combine your experience and sense of adventure by joining our exciting team of employees in Springfield, OR. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary

Responsible for proactively managing the relationship with multiple travel agents for groups under immediate coordination and for overseeing all aspects of group coordination from date of initial deposit to sailing termination for groups of little-to-moderate complexity. Handles all non-routine and out of the ordinary requests and situations for all assigned groups. Proactively probes for needs and sales opportunities with assigned accounts, makes initial group bookings, and reviews terms and conditions with accounts. Additionally responsible for processing a significant volume of basic, routine transactions for all group types, including answering phone calls and email inquiries, allocating and maintaining cabin inventory, air gateways, pre and post hotel packages, and dining assignments, entering manifests, and applying payments.

Career Snapshot

  • Establishes an excellent business relationship between assigned accounts and Royal Caribbean Cruises Ltd and anticipates the needs of assigned accounts and advises them of opportunities to sell additional business.
  • Makes decisions regarding exceptions to policy that make good sense and are within established guidelines, and continuously seeks out new and innovative ways to maximize the business relationship between assigned accounts and Royal Caribbean.
  • Owns and oversees the overall coordination of shore side processes for assigned accounts, ensuring that all aspects are processed in an accurate manner.
  • Addresses problems, complaints and requests and resolves by phone or through written correspondence according to response guidelines and Quality Assurance metrics.
  • Clearly explains expectations to prevent miscommunications between Royal Caribbean Cruise Lines and the travel agencies and conducts outbound calls according to scheduled reviews and as needed.
  • Reviews all aspects of group files, including verification of cabin inventory, air requirements, hotel packages, accounting invoices, payments, manifests and documentation.
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

Job Requirements

Requirements

  • Bachelor’s degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required.
  • Must have the ability to analyze problems and follow a logical course for its resolution, considering all details.
  • Ability to understand and communicate complex numerical problems.
  • Problem solving skills.
  • Excellent communication skills required.
  • Two years customer service experience with cruise or travel industry experience preferred.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • Ability to make decisions in situations where multiple variables and tight deadlines exist, assess complex situations and make mutually beneficial decisions where limited standardization exists, and assess the most complex and non-routine situations.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to understand and explain a complex group accounting.
  • Ability to write reports, memos and business correspondence. Ability to read and comprehend complicated instructions, short correspondence, memos and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization also required.

Join our team as a Shoreside Groups Representative.

RCL is an Equal Employment Opportunity employer

 

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