Senior Manager, F&B Operational Excellence in Miami, FL at Royal Caribbean Group

Date Posted: 2/9/2021

Job Snapshot

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


Based in Miami, FL and reporting to the Director, Operational Excellence, the Senior Manager position is 100% focused on leading Food & Beverages War on Waste (WOW) initiative. This position is project-based and fully responsible for the success of the development, deployment, maintenance and optimization of all food waste processes, systems, practices and people. This position requires the ability to direct cross-functional teams that conceptualize and build a predictive, artificially intelligent Food Production Management System (FPMS) and all associated operational changes that will continue to foster Royal Caribbean Internationals culture of data-driven product thinking and innovation. The Senior Manager will be a curious individual who actively seeks out ways to improve the F&B operation with regards to food waste and production. They will act as the face and voice of the War on Waste. 


Essential Duties and Responsibilities: 

Champions the War on Waste initiative.

Determines strategic roadmap for all food waste reduction initiatives across the fleet. Partners with the IT team and various other business partners, product owners and peers to deliver a ground-up high-quality solution on schedule and within budget.

Develops concepts that directly respond to insights gained from a strong understanding of fleetwide F&B operations and utilize that information to adapt and evolve the strategy accordingly. 

Oversees the training, equipment, communication, data and reporting, and budgets related to food waste initiatives to continuously meet the company’s long-term marketability and profitability goals.  

Builds meaningful relationships with crew members and acts as a shoreside supervisor to the FOEC. Maintains constant communication with onboard teams to ensure the platform is user-friendly and delivering consistent positive results (KPIs) across the entire fleet. 

Provides proactive thought leadership to identify, test and validate a variety of food waste-related products, programs, vendors/partners to keep the team up-to-speed and continually evolve our mission.

Leads discussions and share insights with executives on program progress. 

Guides the change in culture shipboard and shoreside to be more sustainable in our food production.

Tests and conducts final sign-off on all IT work for accuracy whilst keeping in mind the usability for the operation.

Some travel required. 


Job Requirements

Education, Experience, Knowledge & Skills:

Bachelor's degree required; MBA preferred

8-10 years business, product, or operations experience

8-10 years of experience in Food & Beverage

2-4 years of experience with restaurant, accounting, or inventory systems management

Ability to apply strong analytical, conceptual and strategic thinking

Highly organized with an ability to work in a fast-paced work environment managing multiple projects

Strong business acumen 

Willingness to take personal initiative

Ability to assemble, lead and influence cross functional teams to develop strategies that include input and buy-in from all stakeholders

Attention to detail and follow-through

Candidate must possess strong written and oral communication skills, including the ability to communicate effectively at the senior most executive levels of a company

Ability to grasp the complexities of the business to effectively translate that into a strategy

Effective decision-making skills & highly successful in problem-solving

Knowledge of the SCRUM/Agile development methodology preferred

Deep knowledge and extensive track record in leading teams in the development of F&B solutions & concepts

Experience developing strategic framework 


Financial Responsibilities (For Management Roles Only)

Develop high-quality solutions staying on schedule and budget.


Physical Demands:

The employee is regularly required to sit, stand, write, review and review recipes and manage databases and operate the computer. The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 lbs.

Work Environment:

The work characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and/or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite location.


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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