Scrum Master / Agile Delivery Lead in Miami, FL at Royal Caribbean Cruises Ltd. International

Date Posted: 2/22/2020

Job Snapshot

Job Description

Great vacations begin with great employees! Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Florida. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are looking for a Senior Scrum Master/delivery leader and coach who is comfortable leading multiple Agile teams to execute with excellence.  S/he is comfortable working in a fast-paced, start-up environment where the expectations are high and scope is scaling quickly.  S/he will be experienced in partnering with Product Management to lead cross-functional software delivery teams made up of both internal and external resources. In this role, you will help teams adopt and mature their practice of scrum. You will help coach and facilitate cross-team collaboration, understand and track dependencies, remove blockers and most importantly, make sure teams are happy, healthy and productive. You thrive on big challenges and fixing big problems. You approach your work with optimism, enthusiasm and an agile mindset that is infectious to those around you.  You always stay focused on delivering value to the customer and improving as a team. 


Successfully plan and execute a large Agile Digital program consisting of several complex sub-programs.

  • Planning: Facilitate PI/Quarterly Planning readiness by fostering the preparation of backlogs and detailed story writing leading up to the planning event. Facilitate the PI/Quarterly Planning event for your track (50-100 people). Aggregate PI objectives. Facilitate estimation of features and providing coaching to ensure teams feel estimates are achievable. Facilitate periodic synchronization meetings with other tracks of work to help insure a seamless end-to-end guest experience and identify interdependencies.
  • Agile Coach: Guide and coach multiple Scrum teams with different team sizes, different cultures, co-located vs. distributed, etc. on how to use Agile/Scrum practices and values and get the most out of self-organization. Support and educate the Product Owner, especially with respect to refining (i.e. grooming) and managing the product backlog, to ensure that the work is well understood so the team can continually make progress. Socialize and discuss team dashboards (burn ups, burn downs, etc.). Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization. 
  • Scrum Master Leadership: manage multiple Scrum Masters and provide ongoing coaching to help them improve.  Insure teams are honoring scrum ceremonies and teams are focused on continuous improvement.
  • Portfolio Management: Organize and monitor inter-connected projects across various product delivery teams to insure dependencies are exposed and scope across the E2E experience is well understood. 
  • Promote and support a collaborative culture helping multiple teams unite around a shared outcome.  Measure, track and report team velocities striving for stability across the portfolio.  In partnership with Product teams, help define delivery targets for each quarter and successfully execute on quarterly expectations.
  • Team Structure & Staffing:  Insure teams are adequately staffed for the flawless execution of projects.  Forecast and track team capacity and velocity.  Hold teams accountable to the agreements they set and the commitments they make.
  • Agile Leadership:  Recruit, train and lead a team of skilled Scrum Masters to help teams mature in scrum development, be best-in-class facilitators and continuously iterate and improve our delivery of digital programs.  Help teams assess risk, anticipate and mitigate potential blockers.  Facilitate daily scrum, sprint planning, sprint demo, backlog grooming and retrospective ceremonies.  Ensure observance of DoD (definition of done). 
  • Risk Management: Own tracking and mitigating risk and issues across your program track. Aggressively remove impediments that block teams progress.
  • Process Management:  Be one of the key change agents in the organization on the journey to Scrum development. Monitor and evaluate programmatic and operational effectiveness and provide the coaching required to make ongoing improvement. 
  • Communications Management:  Prepare program and team reports and provide ongoing visibility into the health of your program.
  • Certified Scrum Master and/or Certified Scrum Product Owner


Job Requirements


  • At least 3 years of experience in software development with 1- 2 years of dedicated full-time Scrum Master experience in software development
  • Experience being a Scrum Master on multiple Scrum teams
  • Proven track record of successfully growing and maturing teams and/or experience leading Agile transformations.
  • Familiar with different agile methodologies including but not limited to Scrum, Kanban and Scaled Agile.
  • Capable of leading distributed and remote teams.
  • Strong understanding of software development life cycle
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
  • Strong command of JIRA, Confluence etc.
  • Second or Third Level Scrum Master certification (PSM II, PSM III, CSP, CTC)
  • Scrum Master experience including recent experience with mobile app development


Majority of work takes place at RCCL’s Port location with selected assignments in other domestic/international locations and/or shipside. Select assignments may require partial to significant time shipside as well as at other RCCL operating locations domestically and internationally.

Join our team as a ScrumMaster. Once you apply, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

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