Royal Way Ambassador Lead in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 7/1/2019

Job Snapshot

Job Description



The ROYAL WAY Ambassador should be a strategic  professional that partners with executives and senior management, on land and at sea, to develop, implement and sustain the brand wide ROYAL WAY Culture.  Must also partner with shipboard management to help advance and maintain a customer service culture where every employee delivers a Friendly, Passionate, and Committed experience to every guest every time.  The position reports to the Director of Human Resources Shipboard for RCI.




  1. Develops and implements organizational strategies that optimize the performance and overall effectiveness of the ROYAL WAY standards on land and at sea for the whole Royal Caribbean International brand. 
  2. Provides guidance to shipboard senior management pertaining to effectiveness of delivery and execution of the ROYAL WAY standards.
  3. Analyzes data gathered from guest (NPS) and employee comments, recommends effective solutions, and works with the business to implement those solutions.
  4. Partners with HR professionals to develop and implement best practices and monitors their application throughout the brand.
  5. Works closely with Hotel Operations to develop initiatives, techniques, communication strategies, and marketing tools to foster a customer service culture onboard
  6. Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.



Job Requirements



Bachelors degree in Business with a specialty in Tourism & Hospitality. Masters degree preferred. 

5 - 7 years’ experience.




Candidate must have experience in tourism management or consulting in a dynamic, highly complex global environment. Must be able to show a successful track record of strategic work with business partners at all levels. Strong analytical and written communication.**************************************************************************************

**************************************************************************************It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.




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