Solutions Architect, Salesforce.com in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 1/2/2020

Job Snapshot

Job Description

POSITION SUMMARY:

This position leads the design and platform configuration of the Company’s incident reporting and claims system (using Force.com platform) to develop and promote optimal design solutions for its users.  This role is highly technical in nature and requires demonstrated attention to detail, execution and follow-up on multiple initiatives with the Risk Management department. The ability to analyze, identify, develop and implement process improvements within the organization is a key factor of success in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Integrate risk management, safety or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the Company’s Risk Management System
  • Implement new features or enhance existing features in the Company’s Salesforce.com Risk Management system, including new objects, interfaces, actions and behaviors.
  • Lead discovery sessions with business owners to understand the existing and desired business processes
  • Serve as a liaison between multiple departments to facilitate project scoping, requirements gathering and solution architecting
  • Analyze, identify, develop and implement process improvements within the organization, both outside and within the Risk Management system
  • Promote consistent design and best practice methodologies to solve similar problems across multiple departments
  • Deliver high-quality documentation of business requirements and design specifications for implementation

 

Job Requirements

QUALIFICATIONS:

  • Strong platform design skills
  • Ability to translate business requirements into written technical specs
  • Bachelor’s degree from an accredited University in risk management, industrial engineering, information science or related field (MBA or advanced degree preferred)
  • Experience with global/international operations/organization a plus
  • Limited travel expected, however, must be able to travel up to 20% of the time, including trips abroad

KNOWLEDGE AND SKILLS:

  • Very strong APEX & Visualforce development skills, Controllers, Force.com custom development, Custom Settings, Triggers, JavaScript, JSON and SOQL is required
  • Experience building managed applications & AppExchange development experience is a major plus
  • Deployment automation is a strong plus using Metadata API, Change Set and ANT
  • Experience working at a software product company is a major plus
  • Experience integrating with Python and/or java is a plus
  • Agile development experience
  • Project Management experience with complex and long-term projects
  • Ability to develop presentations and effectively present information to top management, public groups, and/or board of directors
  • Process oriented and able to lead and affect process change and improvements
  • Self-motivated, adaptive, proactive, quick learner, and work well with others with minimum supervision, in a fast-paced dynamic environment
  • Strong technical, analytic, problem solving and communication skills (both written and verbal)
  • Strong attention to detail, yet maintain a big-picture point of view

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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