Project Lead, Casino Analytics in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 7/24/2019

Job Snapshot

Job Description

Position Summary:

This position is responsible for driving casino revenue, the second largest onboard revenue area.  This role also is responsible for creating a cohesive strategy for managing the exponentially increasing amount of operational and marketing data related to Casino and the personnel associated with each area. This role is responsible supporting a newly launched casino rewards program, which has more than a million members. This role is also responsible to support the growth of partnership and casino representative segments.  Additionally, it will design forecasting templates for the Casino Marketing leaders, consolidate and review monthly forecasts and month end results.  The role will be expected to provide analysis to Executive staff while leading/ participating special projects.  

Essential Duties & Responsibilities:

  • Assists with the development of revenue, casino VIP forecasts using bench-marking and other techniques to continually improve the accuracy of forecasts.
  • Evaluates current marketing campaigns for effectiveness; recommend new, innovative campaigns to improve revenues.
  • Work with revenue management to audit casino cabin costs, and also to execute marketing campaigns to utilize stressed inventories.
  • Provide analytical support to grow partnership and casino representative segments.
  • Assists in the development of international strategies to grow casino VIP business, particularly in UK and Australia.
  • Work with IT to ensure data integrity of casino database, and casino rewards program.  
  • Understand back-end data shipboard and shoreside and interaction with relevant databases.
  • Represent Casino when required, specifically with many of the Shared Services departments, to gain support for initiatives.
  • Serve as main liaison between Operations, Finance, and Marketing with capital budgeting, forecasting and ad-hoc analysis.


Job Requirements


  • Four-year Bachelor's or equivalent (MBA preferred); or three to ten years related financial and business analysis experience and/or training; or equivalent combination of education and experience. 
  • Three to five years of work experience in cruise, casino or hospitality industry required. 
  • Candidate must possess strong written and oral communication skills and be able to work effectively with all levels of operational personnel. 
    Strong programming (SQL) and analytical skills are required.
  • Knowledge of statistics and predictive modeling
  • Knowledge of Hyperion BI Suite, Oracle Database (SQL) and SAS preferred
  • Able to analyze extensive and complex ranges of data, information, processes and, system solutions to produce effective and efficient business solutions
  • Able to define problems, collect data, establish facts, and draw valid conclusions
  • Able to manage multiple small and large projects that run in tandem
  • Able to communicate in a flexible manner to ensure understanding across all levels of organization
  • Understanding of the business in order to validate findings and conclusions and ensure data integrity and accuracy at all times
  • Facilitate meetings and present solutions to issues with groups while dealing with variety of variables in situations where no standardization exists.
  • Understanding of database design and information systems, structure, functions and processes, and experience with database tools
  • Ability to work in a fast-paced environment and prioritize accordingly
  • Ability to articulate to operational team requests for information as well as key findings
  • Able to read, analyze, and interpret business documents, as well as common scientific and technical journals, financial reports, and legal documents
  • Ability to respond to inquiries from other departments, customers, or members of the business community Leadership skills to proactively institute financial discipline.

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