Product Owner, Global ECommerce in Miami, FL at Celebrity Cruises, Inc.

Date Posted: 2/2/2021

Job Snapshot

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

Position Summary: 

As the Product Owner, Global Ecommerce, the successful candidate will operate right at the intersection of Business Strategy, Technology and User Experience.  S/he will lead the strategic hyper-growth and continuous development of the eCommerce channel, and will be singularly focused on delivering a best in class, frictionless online experience that drives increased channel revenue.


The Product Owner, Global Ecommerce will be responsible for identifying opportunities, leveraging innovation, developing targeted strategies and leading the conception and execution of the roadmap that will drive the web to aggressive growth and performance milestones. S/he will lead a team of designers, and developers, as well as will oversee agency partners, will craft business cases and will work in collaboration across all commercially focused business units, both domestically and internationally.


The successful candidate not only can demonstrate a solid track record of increased web channel growth, but also shows a keen eye for customer advocacy, refinement and performance-based optimization of ecommerce environments, and knows how to leverage emerging technologies to drive sales.  In short, the successful candidate is curious about the latest trends, closely tracks the effectiveness of the implementations added to the product, and displays deep passion for customers, technology, design and meaningful collaboration.

Essential Duties and Responsibilities: 

  • Continuously think big and develop innovative ideas challenging the product “status quo.” See opportunities where others might miss them and champion the execution of said ideas via optimization, definition and delivery of new features that will improve overall business results and achieve online revenue targets.
  • Effectively find insights and opportunities using data, primary and secondary research, market analysis, user feedback and technology trends. Subsequently, build the business case justifying the testing or development of these opportunities, both from a quantitative and qualitative perspective.
  • Demonstrate strong business acumen, while having the ability to motivate, engage and maximize collaboration, with highly creative team members (i.e. technologists and user experience designers, etc.)
  • Serve as Roadmap owner, starting with the definition of the overall product strategic direction, and maintaining a rolling 18-24-month feature/story pipeline, aligned with the product strategy and objectives.
  • Lead the prioritization of the product backlog, definition of the user stories and the completion of product owner activities as defined by the agile/lean methodology.
  • Excellent, engaging and timely communication and presentation skills at all levels of the organization. Ability to communicate just as effectively with senior Executives as with highly specialized and technical individual contributors, locally and globally.
  • Ensure the adoption and effectiveness of the optimizations and enhancements added to the product, and periodically report on their continuous positive impact on results.
  • Identify, evaluate and manage strategic partnerships to bring industry-leading tools and features to Celebrity in a cost-effective manner.
  • Remain up to date about the latest digital, ecommerce, marketing, travel and global business trends, by reading publications and attending sessions with thought leaders and subject matter experts in these and related spaces and industries.
  • Establish relationships and collaborate with key stakeholders across the company. including Corporate Digital and IT teams.
  • Other duties as assigned.


Job Requirements

Qualifications, Knowledge, and Skills: 

  • Relevant Bachelor’s degree from a recognized university. MBA preferred.
  • 5+ years demonstrated experience of increasing online conversion in retail, hotel, and/or travel industry.
  • 5+ years’ experience with ecommerce best practices and competitive landscape.
  • Demonstrated experience in strategy and roadmap planning.
  • Deep understanding of online marketing principles, including but not limited to conversion optimization, cross- and upsell, audience segmentation, A/B testing, merchandising, etc.
  • Proficiency in user experience and design principles.
  • Proven track record of successful web application implementation and project management.
  • Thorough understanding of web analytics, tagging requirements, KPI design, attribution principles and metrics reporting.
  • Advanced proficiency in standard eCommerce software and platforms; knowledge of JIRA, Monetate, Adobe Test and Target or the like.
  • Familiarity with Adobe Experience Manager and/or SEO Strategies a plus.
  • Ability to work well in a collaborative environment, and autonomously as required.
  • Ability to assume cross functional roles and responsibilities when necessary.
  • The role requires creativity, analysis, and flexibility, working in a fast-paced, changing environment, aiming for record-setting results. 
  • Certifications, article authoring or demonstrated influencer status in online business, digital, ecommerce and/or interactive marketing disciplines, a big plus.
  • Leadership & Communication
  • Critical thinking
  • Highly analytical and detail oriented.
  • Experience in all phases of the web development life cycle, with familiarity with the Agile methodology.
  • Highly motivated and positive Can-Do attitude.
  • Ability to work simultaneously with multiple teams in different locales, different time zones, different levels of digital/online knowledge.
  • Team Player. Flexible on working hours.




It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

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