Manager, IT Delivery Transformation in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 11/15/2019

Job Snapshot

Job Description


  • As a Mgr- IT Delivery Transformation, you provide guidance, mentoring, and coaching to Delivery Leads, ScrumMasters, Product Owners, Managers, Coaches, Executives, and other Agile transformation stakeholders.
  • You'll bring to bear your experience advising organizations, leading by example and challenging the status quo to promote an environment and culture of continuous improvement, experimentation, and innovation.
  • Your excellent listening, facilitation and conflict-resolution skills will help organizations achieve their targeted business benefits and outcomes.
  • At Royal Caribbean you will find a community of like-minded individuals with a passion for Agile, Lean, XP, Kanban and any approach that brings out the best in individuals and teams.

Delivery Leads are:

  • conscientious DRIVERS
  • patient and experienced COACHES
  • effective FACILITATORS
  • diligent PROBLEM SOLVERS
  • know the DETAILS
  • compassionate PEOPLE LEADERS
  • In addition to the above, the leader may be responsible for a team of scrum masters, supporting the Sr. Delivery Lead with the execution of the IT Transformation Strategy, and ensuring teams are prepared for all Program Increment (PI) events.


  • Act as a trusted advisor to organizations when guiding them through their Lean/Agile transformation, including the use of scaling frameworks and able to help organizations identify their value stream(s). 
  • Work with senior leaders to define strategies and roadmaps for transitioning to Lean/Agile practices.
  • Manage a team of Scrum Masters
  • Define supporting structure around communicating progress across all workstreams.
  • Own the intelligent setup, maintenance, advancement and administration of all Agile toolsets.
  • Support Sr. Delivery Lead with execution of Enterprise wide Agile Transformation
  • Support the development of training and the administraton across enterprise
  • Ensure assigned Scrum and Waterfall teams are prepared for PI planning events
  • Lead the coaching activities across one-to-many functional areas.
  • Lead workshops & training sessions to educate individuals on Agile values, principles, and practices.
  • Mentor and pair with change agents within client organizations on becoming true Lean/Agile champions and creating a sustaining Agile capabilities.
  • Provide feedback and ideas to leadership on opportunities for improving our organization.


Job Requirements


Agile: You are familiar with SAFe (Scaled Agile Framework) and have no less than three years of practical Agile experience, and have actively held certifications such as Certified ScrumMaster®, Certified Scrum Professional®, or SAFe Agilist for three or more years. During this time you have demonstrated strong knowledge and passion for Agile within an organization that leverages the Scaled Agile Framework®.
Educated:  While your field of study may not be directly relevant, the fact that you have a Bachelor's degree (or combination of relevant education and experience) shows your commitment to self-improvement and lifelong learning.
A Coach: With more than three years of Agile coaching experience under your belt, you use a varied coaching approach to cultivate the capabilities, skills and knowledge of all Agile team members, team/program stakeholders, and senior leaders, including:
o Helping Agile teams achieve predictability an high performance when they must align to manage cross-team dependencies.
o Supporting Product Owners, Product Managers, and Business Stakeholders embrace Agile planning and requirements approaches that are focused on the incremental delivery of value to customers.
o Advising on the development of initiating and executing Agile transformation.
o Shaping Agile transformation strategies to achieve Agile at scape within large organizations.
o Engaging transformation stakeholders such as HR, Finance, and Marketing to embrace new ways of working.
A Leader: Your understanding and appreciation of servant leadership means you display behaviors that come with the key mindset shifts associated with being Agile. You demonstrate the ability to:
o Build a sense of community among all coaches assigned to an engagement.
o Sense the needs of the team and support them with the tools and resources needed to be effective as well as engaged and confident team members.

Preferred Qualifications:

  • You are a genius at pragmatic problem-solving, resolving interpersonal conflicts, and overall helping groups of people communicate effectively.
  • Once you have a clear understanding of the objective, your proactive and empowering nature make others want to follow your lead.
  • You know when to step in and lead as needed, but are also comfortable stepping back and letting the team determine the best course of action.
  • Experience with the Scaled Agile Framework® (SAFe®) and/or any other popular Agile practices and frameworks (e.g. Lean, Kanban, eXtreme Programming).
  • Technical accumen and understanding of Agile technical practices and how they operate within an Agile organization (CI, CD, XP, TDD, etc.).
  • High energy and can inspire change at all levels


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
  • The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. 

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