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Manager, Digital Strategy in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 3/11/2019

Job Snapshot

Job Description

Position Summary:

  • The Manager, Digital Strategy leads specific project or study components of digital strategy for the Digital organization reporting to the Director, Digital Strategy.
  • The Manager, Digital Strategy works closely with digital product teams and business units across the company to determine areas of opportunity to leverage digital capabilities to enhance existing business models.
  • A strong component of the role is to independently lead specific business analysis from defining hypotheses, through research, analysis, collaboration and education, conclusion, and communication of recommendations.
  • Assignments could include performing primary research to collect Guest insights on existing and/or future digital experiences, researching and developing parts of an eCommerce strategy, leading key areas of functional strategies (for business units across the company) as they consider how to leverage and integrate digital capabilities into their business model, conducting competitive analysis to assess RCCL's digital maturity versus industry peers and digital leaders, and representing the Digital organization to Corporate Strategy, including developing strategic plans and other deliverable's as part of the annual capital planning cycle.

 

Essential Duties and Responsibilities:

  • Applies a structured, hypothesis driven approach to meticulously analyze and recommend digital opportunities
  • Performs sophisticated analyses accurately with only broad oversight, and demonstrates a high degree of professional skepticism, independence, and objectivity to assess when and where to probe further for deeper insights
  • Models innovative ways of thinking with data and insights to provide strategic observations and actionable recommendations
  • Communicates across multiple functional domains fluently and facilitates difficult conversations in an objective manner to reach logical conclusions
  • Contributes to complex dialogues with senior executives to assess key challenges, strategic options, and potential outcomes to determine best path forward for RCCL
  • Applies active listening skills and conveys individual and team findings in an effective manner, taking into consideration multiple perspectives, while delivering impactful presentations of strategic narratives to all levels within the company
  • Identifies, builds, and fosters relationships with key stakeholders to leverage their expertise to achieve work objectives
  • Effectively manages and prioritizes issues based on context, materiality and risk, keeping senior leaders and key stakeholders appropriately informed
  • Anticipates views, expectations, and objections from stakeholders and proactively works on influencing the outcome of those conversations through candid and constructive discourse
  • Guides team members on problem solving approaches, financial and business analysis techniques, and presentation methods while also playing an important role in related decision making and recommendations
  • Takes ownership of team deliverable's and is adept at reviewing and addressing all facets of deliverable quality to ensure they meet expected standards
  • Helps foster an environment of transparency and accountability so that team members know what to expect from each other at all times

 

Financial Responsibilities:

  • List any responsibilities for budget, expenses and/or achievement of revenue targets in US Dollars.

 

 

 

Job Requirements

Qualifications:

  • MBA or equivalent degree plus 4-6 years of work experience
  • 2 years of management consulting (with recognized firm) or equivalent corporate/business strategy experience
  • 1-2 years of successful team management experience leading high profile and challenging business projects
  • Demonstrated project management experience leading challenging initiatives to successful outcomes
  • High degree of business acumen and expertise in one or more functional domains (e.g., sales, marketing, finance, operations, etc.)
  • Experience defining digital product and experience strategies, and understanding of agile development methodologies
  • Highly organized and structured, able to manage multiple responsibilities and deliverable's at the same time

 

Knowledge and Skills:

  • Able to apply strategic thinking frameworks to define approaches for digital strategy, corporate strategy, finance, business and operations strategy
  • Able to perform complex business analyses using hypothesis-driven approaches
  • Able to coach team members on proper application of tools and frameworks to perform complex business analyses
  • Possesses strong verbal and written communication skills
  • Displays executive presence and is comfortable delivering impactful presentations to all levels within the company
  • Advanced negotiation skills and ability to facilitate and guide high-stakes discussions toward outcomes that are in RCCL's best interest
  • Understands how to identify, define, and put into action digital/technology driven business transformation
  • Possesses keen knack for fostering collaborative relationships with stakeholders at all levels within the company
  • Able to work independently and reliably manage multiple assignments and responsibilities
  • Intermediate to advanced working knowledge of Microsoft Office (365) suite of applications and/or Google equivalents

 

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 ¿ 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus. Role may require minimal travel to conduct research onboard ships (e.g., no more than once per month).

 

Work Environment:

  • Majority of work takes place at RCCL's Port location with selected assignments in other domestic/international locations and/or shipside. Select assignments may require partial to significant time shipside as well as at other RCCL operating locations domestically and internationally.

 

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