Manager, Data Analytics & AI Strategy in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 1/23/2020

Job Snapshot

Job Description

Essential Duties & Responsibilities:

  • Responsible and accountable for Data Analytics & AI road-map for assigned area(s), such as Revenue, Customer, Operations, etc.
  • Conduct cross-functional workshops to identify opportunities & gaps
  • Identify opportunities and business problems where Data Analytics & AI can add tremendous business value or enable transformative capabilities.
  • Size the business problems (cost, resource, timeline & value perspective)
  • Assess feasibility from process, org, data, technology & modeling perspective
  • Secure buy-in from stakeholders (e.g., business, IT, leadership, finance, shared services)
  • Develop business cases, ensure funding and support
  • Define and track success criteria & metrics, as well as the corresponding value measurement approach
  • Develop high-level data instrumentation plans to ensure success
  • Establish high-level data exploration plans to identify opportunities and assess impact


Job Requirements


  • M.S./MBA with experience of 7-10 yrs for Partner level; 10-15 years for Sr. Partner level; 15+ for Lead Partner level
  • Advanced degree in science or engineering valuable
  • 7+ years work experience; prefer 10+ years with expertise in one or more relevant domains, and in a lead or strategy role in a large corporation or in a consulting company in a similar capacity. Relevant domains include
    • Marketing analytics; Pricing or Revenue analytics; Customer analytics; Sales analytics; Call Center analytics; People/HR analytics; workforce analytics; operational analytics preferably in the hospitality/travel industry; Decision Sciences
  • Highly analytical, great problem-solving skills
  • Strong understanding of DS, DE, SE, process, and what is feasible
  • Ability to assess and estimate cost, effort, timeline, feasibility, risk, business value for identified opportunities
  • Ability to build relationships with business stakeholders as well as technical teams
  • Excellent Consulting, presentation skills
  • Great communication skills
  • Business Analysis, Financial Analysis, Product Management & Vendor Management skills
  • Ability to influence stakeholders, shared services teams indirectly
  • Strong ability to manage and prioritize

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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