Position Summary:
Spearheads the analysis and examination of the business to define needs and/or opportunities; leading the gathering, and analysis of data and formulating a recommended course of action. The primary area of focus is leveraging existing Data Science initiatives or deploying new models or AI technologies. This role is responsible for seeing projects through from start to finish while leading a team of analysts and managing resources across the technical divide. Has responsibility for all areas within the global contact centers to define metrics that will assist the business with goals as set forth by organization leaders in a global context. Understands, analyzes and documents data to deliver informative, well-organized presentations to senior and executive management regarding processed forms i.e. guest satisfaction, enrollments, guest demographics, employee satisfaction, etc. Leads the development of functional and system specifications.
Essential Duties & Responsibilities:
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