Guest Security Supervisor in CocoCay, Berry Islands, Bahamas at Royal Caribbean Cruises Ltd.

Date Posted: 2/16/2020

Job Snapshot

Job Description

Guest Security Supervisor

Perfect opportunities begin at Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

This position is responsible for deterring and/or effectively responding to Island incidents involving violations of the Guest Conduct Policy or other Island incidents as required by the Master. Reporting to the Security Officer, the GSS will provide a highly visible security presence, that enhances the overall guest vacation experience by reducing the frequency and/or severity of incidents. Is an active member of the Island’s crew, participating in training opportunities to elevate their level of awareness, ability and willingness to contribute to the security of the Island.

Essential Duties & Responsibilities:

All duties and responsibilities are to be performed in accordance with Royal Caribbean brand standards, SQM standards, USPH and HACCP guidelines, environmental, and safety policies.

  • Patrol public spaces, observe and provide assistance and guidance to guests, quickly defuse issues and conflicts involving guests, or guests and crew, maintain a high level of visibility and provide the required presence to deter and prevent escalation of incidents.
  • Carry out duties in a manner that provides reassurance and creates a “secure atmosphere” for guests.
  • Enforce the Guest Conduct Policy and actively assist Island’s management in conflict resolution.
  • Respond and preserve evidence at an incident “scene,” interview and prepare reports for incidents.
  • Assist in crowd management, as needed, as well as train relevant departments in security techniques, crowd management and conflict resolution
  • Establishes the visibility of Island security through patrolling indoor and outdoor areas, interacting with guests to ensure their security and compliance with reasonable standards of conduct.
  • Responds promptly and effectively to calls for assistance.
  • Evaluates situations quickly to determine the appropriate security response and takes decisive action to address incidents, consistent with policy.
  • Principally relies on effective communication and conflict resolution skills, but is able to utilize physical control and restraint techniques, when necessary, to control escalating or dangerous situations.
  • Works closely with other Island components to raise the awareness and importance of security and to integrate guest security in each department’s daily activities.
  • Participates in the resolution of incidents, including conducting interviews, writing reports, assist the Chief/Security Officer to recognizing and preserving evidence, controlling crowds, complementing the experience of Security Officers and Staff Captains, training, and performing other security-related duties that enhance the guest vacation experience of guests.
  • Familiarization with the screening equipment operation as well as procedures of the Gangway operation is required from the GSS although this will not be their primary function. In times when a surge in access control security will be required (increase in threat level or other operational need) the GSS team will be a valuable asset to the Security Officers team.


Job Requirements


  • A high level of English communication skills and experience/training in crowd management and customer relations, principally relying on non-aggressive, non-lethal forms of conflict resolution and crowd control.
  • Ability to patrol in a none-routine manner, maintaining a high level of visibility and effectively dealing with escalating issues When necessary, utilize defensive tactics and hand-to-hand skills to control or escort hostile persons. Recognize, preserve and properly document evidence.
  • Ability to diplomatically or, if necessary, physically deal with guests in tense, adversarial or confrontational situations.
  • A level of physical fitness which permits the use of physical control and restraint techniques if needed.
  • A well groomed, physical appearance and demeanor that establishes a presence that serves as an incident-deterrent as well as a reassurance to guests.
  • Knowledge of relevant equipment, processes and strategies to promote effective security.
  • Ability to work effectively with others in a multicultural environment.

Language Requirements:

  • Ability to speak English clearly, distinctly and cordially. Ability to read and write English and understand and interpret written procedures.
  • Ability to speak additional languages such as Spanish, Italian or French may be required for specific geographical itineraries.

Physical Demands:

  • All island employees must be physically able to participate in emergency lifesaving procedures and drills.
  • Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency.
  • Must be able to stand in the sun and endure external elements during work assignment.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Ability to lift and/or move up to 50 pounds.

Work Environment:

  • Outdoors may be required to walk in extreme humid and hot conditions.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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