Employee Listening & Insights Manager in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 7/13/2019

Job Snapshot

Job Description

Position Summary:

 

Reporting to the Director of Employee Experience, the Manager Employee Listening & Insights will be responsible for the development of a comprehensive “listening” strategy across the Royal Caribbean organization.  The role will partner with business leaders and the HR function to identify measurements across the employee lifecycle which lead to an enhanced employee experience.  The role will be responsible for implementing ongoing surveys, follow up with various areas to ensure actions to improve metrics occur and our ability to be more predictive in our analytics is achieved.  This role is responsible for engagement measurement with both our ship and shore populations.

Essential Duties and Responsibilities:

  • Develop the strategy for all people surveys across the employee lifecycle.  Examples include candidate experience, onboarding, development follow up, manager effectiveness, and exit surveys.
  • Develop sound survey content that addresses the specific business needs, addresses employee experience gaps and drives actionable results.
  • Design a full “listening strategy” which is inclusive of survey capability, focus groups, and feedback loops.  Develop mechanisms to feed data back to appropriate groups to gain insights and make improvements. 
  • Develop methodologies for combining and analyzing data in partnership with HRIS
  • Generate actionable and predictive insights from data sets; be able to tell a story with the data.  Present data to leadership, HR teams and responsible functions being measured.  The role will partner closely with HRIS, Talent Attraction, Talent Management, Learning and Development.
  • Maintain a big-picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience
  • Advocate for employees to ensure messaging is accessible and relevant, and factors in their perspective
  • Anticipate potential hurdles/developments that could impact communications and prepare accordingly
  • Establish and maintain a dynamic network of subject matter experts and partners to enable quick and effective problem-solving
  • Manage schedule of employee communications for prioritization and in support of a positive employee experience
  • Maintain a big-picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience
  • Advocate for employees to ensure messaging is accessible and relevant, and factors in their perspective
  • Anticipate potential hurdles/developments that could impact communications and prepare accordingly
  • Establish and maintain a dynamic network of subject matter experts and partners to enable quick and effective problem-solving
  • Manage schedule of employee communications for prioritization and in support of a positive employee experience
  • Maintain a big-picture perspective; must be able to link programs, communications and activities that generate insights and lead to a cohesive employee experience
  • Coach and train HR business partners and key stakeholders throughout the survey lifecycles and provide ongoing consultation.  Contribute to improving internal processes.
  • Partner with internal communications on company wide messaging; ensure that messaging is timely and relevant

Job Requirements

Qualifications:

  • Bachelor’s degree in Industrial-Organizational Psychology, Organizational Development, or HR/Business Analytics; Master’s degree desired
  • Experienced working across multiple divisions and broad functional areas to develop vision, obtain buy-in and support, communicate and provide strong leadership for implementing vision.
  • 5-7 years of applied experience working with surveys throughout the employee lifecycle (candidate, onboarding, engagement, inclusion, exit) and/or 360-type feedback processes; experience implementing pulse surveys desired
  • Experience in survey design, research methodology, and data collection
  • Experience implementing surveys, analyzing and interpreting data, as well as presenting results and insights to executives and HR leaders
  • Strong presentation skills especially when explaining data and connecting it to potential actions
  • Proficiency in the usual software tools (i.e. Microsoft Office Suite, Google docs)
  • Experience managing projects.
  • Must have experience with visuals story telling & message simplification.

 

Physical Demands:

 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 – 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.

 

*It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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