Director, Facilities Management in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 9/9/2020

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


Position Summary:

This position manages a diverse offering of corporate services, including (1) Facilities Management/Real Estate Services for US corporate offices, warehouse facilities productions studios and a 450-bed short-term employee housing facility located in South Florida, Kansas and Oregon, 10 buildings totaling 1.3M square feet in size, and valued at $340M. (2) Workplace Services for 6,258 land-based employees,   (3) the Global Print Commodity, (4) Sourcing and Procurement Services for various goods and services required by corporate business units, (5) Corporate Purchasing and (6) Global Real State Planning & Leasing. The team consists of 13 staff members working on 7 campuses/offices in the United States, in addition to on-site self-managed service providers; food services, janitorial and sanitizing services, maintenance and repairs, mail services, and employee transportation services. Responsible for a total annual spend of approximately $40M.


Essential Duties and Responsibilities:

1. Facilities Operations and Management:

  • Direct the development and management of the strategic planning, engineering and continuous maintenance of all company properties to include electrical and HVAC systems, life safety systems, building exteriors, daily janitorial maintenance, grounds maintenance, and parking facilities.
  • Oversee all international leases
  • Provide direction for the repairs of all components of the buildings
  • Direct the efficient management of daily maintenance requests originating from employees averaging 6000 requests per year.
  • Direct the shoreside sustainability program related to the occupancy and maintenance of corporate offices.
  • Negotiate partnerships with contractors responsible for providing facilities related services.

1. Workplace Services:

  • Short-term Employee Housing: direct all activities related to managing all reservations and customer service for 465 bed facility
  • Coordinate the management of three employee cafeterias in FL and OR with outsourced food service provider with annual sales of $2.7M. Manage the annual food service subsidy.  Coordinate onsite vending, coffee program and  micro-markets with suppliers.
  • Develop the strategy and methodology to manage the distribution of approx. 800,000 pieces of mail annually for 85,040 employees in 7 international offices and 37 ships.
  • Direct the management of the front desk and switchboard service at corporate headquarters; coordinate the services of an after-hours answering service for calls coming into headquarters.
  • Manage the mass transit monthly pass program for commuting employees including the RCL van link from Metrorail to the headquarters facilities

3. Global Print Services:

  • Direct and implement a strategy for the print commodity that focuses on increased efficiencies and service levels that supports the growth and globalization of the corporate fleet.
  • Manage 1100 printers in 9 corporate offices and 37 ships with an annual budget of $5.2M.
  • Direct the management of an onsite print shop producing $800,000 of projects annually.
  • Maintain Crunchtime inventory of 1800 print related items valued at $5.8M.
  • Direct the management of all global print projects including brochures, direct mail campaigns, onboard guest marketing materials, books, menus, business cards, stationary, etc.; averaging 450 projects per year, valued at $4M.

4. Facilities Planning, Design, Project Management & Construction

  • Develop and direct the implementation of all facilities projects, coordinating the efforts of internal user groups, project related consultants, design firms, construction management firms and contractors.
  • Direct the sourcing, purchasing and installation of furniture for all workstations, offices and ancillary spaces.
  • Direct optimal space planning and space utilization for all facilities.
  • Direct strategy for managing the corporate space and furniture standards.

5. Corporate Purchasing

  • Provide sourcing and procurement services for goods and services for a diverse group of business units including Finance, Hotel/Food & Beverage, Global Security, Treasury, Accounting, Legal, Human Resources, Environmental Stewardship, Revenue Management, and Government Relations.
  • Manage on-line purchasing website and support services related to the automated procurement system; qualify supplier base for participation in system; manage annual vendor expo.
  • Provide sourcing and procurement services for goods and services that support the management of the corporate real estate portfolio.

6. Real Estate Planning and Implementation

  • Develop and direct the implementation of the real estate strategic plan, including the management of site selection, building design, construction, relocation, and installation.
  • Oversee all aspects of construction of new Port Miami campus
  • Manage the acquisition and disposition of properties within the real estate portfolio.
  • Maintain relationship with property landlords. Handles cash and prepares deposit bag.
  • Enters journal entries in JD Edwards as they relate to treasury transactions.
  • Process miscellaneous credit card transactions through off-line PC tool.

7. Financial

  • Perform daily reconciliation of all cash receipts in all currencies, comparing the bank statement, reservations system and general ledger
  • This position has the following financial responsibilities:
  • Department G&A budget - $22M
  • Print inventory management - $5.8M
  • Printers, paper and maintenance - $5.2M
  • Print Project Management - $4M (annual average)
  • Mailing Services - $1.2M
  • Onsite print shop - $800K (annual average)
  • Facilities renovation and reconfiguration projects: $750K (annual average)

Direct all Capital requests for major construction, building renovations and furniture projects - varies annually

Job Requirements

Qualifications, Knowledge, and Skills:

  • Bachelor’s degree in Facilities Management, Construction Management, Architecture or Engineering, General Business with Facilities Experience or related fields.
  • 10 years of progressive experience in managing multiple facilities exceeding 1M square feet in size.
  • Experience in operations, project management and construction management required.
  • Managed multiunit and merger and acquisition integrations
  • International experience and knowledge of commercial leases terms
  • The ability to manage diverse services and projects for multiple stakeholders. 
  • Strong project management and customer service skills.
  • Executive presence, able to speak to the Executive Committee
  • Excellent team and interpersonal skills required.
  • Strong analytical and problem-solving skills.
  • Sound leadership qualities to lead, develop and motivate a diverse team of internal employees and external service providers.

Stay Connected!

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.