Coordinator, Accounting in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 6/15/2020

Job Snapshot

Job Description

Coordinator, Accounting – Temporary Position


Location: This position will be based at one of our three South Florida office locations – Port of Miami, Weston, or Miramar (TBD).


Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


Position Summary:

Provides accounting support for the Customer Service Department by responding to approximately 40,000 workflow inquiries annually.


Essential Duties and Responsibilities:

  • Processes daily automated accounting actions and resolve all errors and discrepancies
  • Maintains and executes AS400 queries to identify and process actions not generated by automated system programs
  • Processes and maintains abandoned property records
  • Resolves all workflow inquiries from the Customer Service Department which includes the following:
    • Application of payments
    • Disbursement of commissions/refunds
    • Reinstatement of refunds
    • Shipboard folio disputes
  • Oversees all incoming work flows to the Accounting Department and ensure that they are brought to resolution within the time period allowed
  • Makes independent decisions and recommendations regarding any Accounting-related issue posed by internal and external customers
  • Applies company policy to accounting related inquiries (i.e. refunds/commission disbursements, application of payments, credit card authorization/settlements)
  • Identifies and elevates issues needing further attention by management
  • Communicates both written and orally with internal and external customers, travel agents, vendors, and passengers
  • This job description in no way states or implies that these are the only duties performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Job Requirements

Qualifications, Knowledge, and Skills:

  • Associates degree (A.A.) or equivalent from a two-year college or technical school
  • 2 – 4 years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of cruise industry
  • Working knowledge of IBM AS400 environment and experience with JD Edwards or similar accounting system
  • E2K knowledge working with RAPC, RFPC CPOP (penalty applications), OPAG, RFPX and AGAD preferred
  • Sales Execution Accounting System (SEAS) electronic AFCs knowledge preferred
  • Working knowledge of PC Spreadsheet and word processing applications such as Word and Excel and automated computer system and email applications such as Lotus Notes
  • Knowledge of Sales Co-Op electronic AFC process preferred
  • Ability to function in a high-volume environment as well as handle multiple tasks
  • Ability to properly communicate with various departments concerning voyage verification and validation related issues
  • Excellent interpersonal, organizational, and oral communication skills


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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