Clarizen Implementation Expert in Miami, FL at Royal Caribbean Cruises Ltd.

Date Posted: 9/18/2019

Job Snapshot

Job Description

Position Summary

We are seeking a talent with strong Portfolio and Project Management (PPM) Software implementation experience and Data Architecture knowledge. This position is a key responsibility in the Business Excellence team within our Newbuild and Innovation department at Royal Caribbean Cruises. Related core services provided by the Business Excellence Team are engineering, automation, governance and synchronization of business processes.

This lead position is responsible to manage the initial implementation and continuous improvement of Clarizen and corresponding data. Partnering with the process engineering team, the Clarizen Implementation Expert position will assist in automating our business processes allowing teams to build and innovate our products in the most efficient way.

The Clarizen Implementation Expert handles the full project lifecycle, from requirements, design, development, and testing to go-live and support by working with our external partners and consultants. This position is a great opportunity to implement a holistic PPM-Software solution, to automate processes and establish a data baseline for business intelligence. Software solutions are targeting the entire processes of ship building and refurbishment, technical naval solutions and land-based projects. Involving a variety of features such as Project, Program, and Portfolio Management, Design, Procurement, Supply Chain, Project development, planning and execution.

Essential Duties & Responsibilities

  • Partner with Business Process Engineers and work with management and team members to analyze, design and implement solutions to automate business processes and support business requirements
  • Drive Clarizen implementation and serve as product expert, aiming to solve business challenges by optimizing the user experience with automation and a streamlined user experience in the solution
  • Ensure policy and compliance are met by partnering with Business Process Governance team
  • Analyze, define, and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks and controls, and outputs
  • Configure custom fields and business process rules to systemize business processes, with as much automation to simplify the user experience
  • Create detailed technical specifications and partner with IT team on system integration requirements
  • Identification of customization needs and management of its implementation
  • Review, learn and understand assigned areas of functionality necessary to properly test solutions
  • Configure user interface, reports and dashboards within the software
  • Facilitate and deliver Power user and Go Live training for end users
  • Partner with key stakeholders to optimize and develop Clarizen
  • Ensure long term adoption for end-users
  • Maintain users, permissions and the organizational level setup
  • Manage risk of implementation and maintenance of software solutions and licenses
  • Outline and manage timeline for implementation and/or enhancement of software solutions and ensure deadlines are met
  • Manage partners and consultants assigned to software implementation projects and ensure project success

Job Requirements


  • Bachelor’s or Master’s Degree
  • At least 2 years of PPM-Software Technology Consulting or large-scale PPM-Software implementation, integration or business stakeholder experience
  • Minimum 5 years of experience in Data and Enterprise Architecture

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proven experience in implementation of PPM-Software products such as Clarizen
  • Profound knowledge of Solution Architecture, migration to cloud and road mapping
  • Profound knowledge in analyzing, designing and developing complex database solutions to achieve business requirements collaborating with Business Stakeholders
  • Proven experience interacting with business stakeholders and translating functional requirements into technical requirements
  • Advanced knowledge of technology stacks and components such as Java, .NET, Web Services (SOAP/REST), relational databases (Oracle, MySQL, SQL Server), Javascript, HTML and CSS
  • Client/Stakeholder facing responsibilities, facilitating meetings
  • Strong emphasis on implementation, achieving measurable results and inspiring managers and employees
  • Ability for methodical and academic approaches
  • Advanced analytical and structural skills
  • Excellent organizational and presentation skills
  • Ability to facilitate groups of stakeholders to arrive at conclusions and recommendations
  • Change Management skills

General Knowledge

  • Profound knowledge in Microsoft Excel, Word and Power Point
  • Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management
  • Ability to work in a fast-paced environment with multiple projects and priorities

Language Skills

  • Solid written and verbal English communication skills are a must
  • Clear and precise communication at all levels of an organization is essential
  • Ability to communicate effectively with various departments within the organization, both shipboard and shore side, audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
  • Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents and government regulations
  • Further language skills are a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to move about the office complex or vessels.  The employee is occasionally required to climb or balance.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A higher noise level is possible if visiting shipboard, offsite or warehouse locations.


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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