Analyst, Ticketing & Tariff in Miami, FL at Royal Caribbean Group

Date Posted: 11/17/2020

Job Snapshot

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Ticketing & Tariff Analyst is responsible for analyzing, identifying and actioning all tickets with potential financial recovery.  This position is critical for the financial recovery of all open tickets that may represent up to 1M or more per year. This position is also responsible for identifying process gaps that cause service failures and financial loss for immediate correction. This role must be able to work within multiple GDS and be a subject matter expert in front and back office tools and processes. This role is also the main point of escalation for front line issues with ticketing and or pricing issues that require expertise in faring and possible communication and resolution with the airline vendor.


Identifies, presents and implements process improvements to improve overall cost savings and efficiencies regarding issuance of airline tickets, exchanges and debit memos.

Analyze ticketing data for full financial recovery of all open tickets or gaps for financial recovery to the company

Oversees the dispute and payment of airline debit memos

Prepares reports to present management with status updates and ongoing development of business changes and/or gather data to validate needed changes.

Adapts to changing circumstances in the airline marketplace (lower contracted rates, airline strikes, possible airline related work stoppages, schedule changes, etc.) that may monetarily impact the ticket changes made by travel partners and/or direct guests.

Participates in special projects as assigned by Supervisor/Manager.

Performs other duties as required. 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management


Responsible to manage cost controls for airline ticketing and exchanges for annual volume more than $150 million.

This position is critical for the financial recovery of all open tickets that may represent up to 1M or more per year.



Job Requirements


B.A. or B.S. degree preferred and or a combination or 5 plus years¿ experience in the travel, airline industry required in ticketing and tariff



Clear understanding of airline tariffs and fare rules required

Expert in GDS systems and formats (Amadeus, Sabre) required

Strong analytical and reporting skills required. 

Proficient in Excel, Word, Lotus Notes and Hyperion Excellent writing and verbal communication skills.

Strong customer service skills

Adaptable to changing business environment Excellent time management, organizational, interpersonal and communication skills (verbal and written) to interact with vendors, internal departments and management.

Must demonstrate high level of initiative, be self-motivated and disciplined


Physical Demands:


The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc. The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 pounds.

May be required to work long hours and or non-business hours due to operational required support.


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.

Ability to work remotely, be available 24x7 as needed to deal with travel crisis and be flexible to office location based on the demands of emergency travel support.


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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